UNI ISO 10018 : 2013
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE
09-17-2022
01-01-2013
INTRODUZIONE
1 SCOPO E CAMPO DI APPLICAZIONE
2 RIFERIMENTI NORMATIVI
3 TERMINI E DEFINIZIONI
4 GESTIONE DEL COINVOLGIMENTO E DELLA
COMPETENZA DELLE PERSONE
5 RESPONSABILIT? DELLA DIREZIONE
6 GESTIONE DELLE RISORSE
7 REALIZZAZIONE DEL PRODOTTO
8 MISURAZIONE, ANALISI E MIGLIORAMENTO
APPENDICE A (informativa) - FATTORI CHE HANNO
UN'INFLUENZA SUL COINVOLGIMENTO E
SULLA COMPETENZA DELLE PERSONE
APPENDICE B (informativa) - AUTOVALUTAZIONE
BIBLIOGRAFIA
Gives guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it.
| DevelopmentNote |
Italian version issued in APRIL 2013. (05/2013)
|
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| ISO 10018:2012 | Identical |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management Guidelines for training |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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