UNI ISO 10002 : 2006
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
Superseded date
03-06-2019
Superseded by
Published date
01-01-2006
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Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| ISO 10002:2014 | Identical |
| UNI/TR 11486 : 2013 | QUALITY MANAGEMENT SYSTEM - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LIBRARIES |
| UNI/TR 11335 : 2009 | QUALITY MANAGEMENT SYSTEMS |
| UNI/TR 11217 : 2010 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LOCAL GOVERNMENT |
| UNI/TR 11346 : 2010 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 TO THE ORGANIZATIONS THAT PROVIDE SERVICES |
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