UNI EN ISO 9004-1 : 1994

Committees responsible
National foreword
Foreword
Introduction
Guide
1 Scope
2 Normative references
3 Definitions
4 Management responsibility
5 Quality-system elements
6 Financial considerations of quality systems
7 Quality in marketing
8 Quality in specification and design
9 Quality in purchasing
10 Quality of processes
11 Control of processes
12 Product verification
13 Control of inspection, measuring and test equipment
14 Control of nonconforming product
15 Corrective action
16 Post-production activities
17 Quality records
18 Personnel
19 Product safety
20 Use of statistical methods
Table
1 Relationships of organizations in the supply chain
Figure
1 Main activities having an impact on quality
Annex
A (informative) Bibliography

Provides a basic set of rules for the development and implementation of quality systems according to product nature, market, manufacturing techniques etc. Covers organizational goals, the meeting of company/customer needs, risks, costs and benefits. Includes sections on definitions, management responsibility and quality in marketing.