UNI CEN/TS 16880 : 2016
Current
Current
The latest, up-to-date edition.
SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE
Published date
01-14-2016
Establishes guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations, and achieve customer delight.
| Committee |
CT 40
|
| DocumentType |
Technical Specification
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Current
|
| Standards | Relationship |
| CEN/TS 16880:2015 | Identical |
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