PD ISO/IEC TR 90006:2013
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011
Hardcopy , PDF
11-02-2021
English
11-30-2013
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Introduction to ISO 9001 and ISO/IEC 20000-1
6 Management system requirements in ISO 9001
related to ISO/IEC 20000-1
7 Management system requirements in ISO/IEC 20000-1
and not in ISO 9001
Annex A (informative) - Comparison of requirements
between ISO 9001:2008 and ISO/IEC 20000-1:2011
Annex B (informative) - Comparison of requirements between
ISO/IEC 20000-1:2011 and ISO 9001:2008
Annex C (informative) - Integration of ISO 9001:2008 and
ISO/IEC 20000-1:2011
Bibliography
Gives guidelines for the application of ISO 9001:2008 to service management for IT services.
| Committee |
IST/60
|
| DocumentType |
Standard
|
| Pages |
92
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO/IEC TR 90006:2013 | Identical |
| ISO/IEC TR 20000-5:2013 | Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO/IEC TR 90005:2008 | Systems engineering Guidelines for the application of ISO 9001 to system life cycle processes |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| ISO/IEC TR 20000-4:2010 | Information technology Service management Part 4: Process reference model |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO/IEC 20000-3:2012 | Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 90003:2014 | Software engineering Guidelines for the application of ISO 9001:2008 to computer software |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC 27000:2016 | Information technology Security techniques Information security management systems Overview and vocabulary |
| ISO/IEC TR 20000-10:2015 | Information technology Service management Part 10: Concepts and terminology |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
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