PD ISO/IEC TR 20000-5:2013
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology. Service management Exemplar implementation plan for ISO/IEC 20000-1
Hardcopy , PDF
03-31-2022
English
11-30-2013
Important note : All end users must be registered with an Account prior to user licenses being assigned.| Committee |
IST/60
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| DocumentType |
Standard
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| Pages |
52
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| PublisherName |
British Standards Institution
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| Status |
Withdrawn
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| SupersededBy | |
| Supersedes |
This part of ISO/IEC20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC20000-1:2011. This part of ISO/IEC20000 illustrates a generic, three-phased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.
This part of ISO/IEC20000 can be used together with the other parts of ISO/IEC20000.
| Standards | Relationship |
| ISO/IEC TR 20000-5:2013 | Identical |
| ISO/IEC 17000:2004 | Conformity assessment Vocabulary and general principles |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 17050-1:2004 | Conformity assessment Supplier's declaration of conformity Part 1: General requirements |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology Process assessment Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ISO/IEC 15504-4:2004 | Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO/IEC 17011:2004 | Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/IEC TR 20000-4:2010 | Information technology Service management Part 4: Process reference model |
| ISO/IEC 15504-2:2003 | Information technology Process assessment Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO/IEC 20000-3:2012 | Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO/IEC 17050-2:2004 | Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC TS 15504-8:2012 | Information technology Process assessment Part 8: An exemplar process assessment model for IT service management |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
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