NEN EN 9100 : 2009

Foreword
Structure and application
SECTION 1: QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (BASED ON
ISO 9001:2000)
0 Introduction
  0.1 General
  0.2 Process approach
Quality management systems - Requirements
1 Scope
  1.1 General
  1.2 Application
2 Normative references
3 Terms and definitions
4 Quality management system
  4.1 General requirements
  4.2 Documentation requirements
  4.3 Configuration management
5 Management responsibility
  5.1 Management commitment
  5.2 Customer focus
  5.3 Quality policy
  5.4 Planning
  5.5 Responsibility, authority and communication
  5.6 Management review
6 Resource management
  6.1 Provision of resource
  6.2 Human resources
  6.3 Infrastructure
  6.4 Work environment
7 Product realization
  7.1 Planning of product realization
  7.2 Customer-related processes
  7.3 Design and development
  7.4 Purchasing
  7.5 Product and service provision
  7.6 Control of monitoring and measuring devices
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
  8.3 Control of nonconforming product
  8.4 Analysis of data
  8.5 Improvement
Bibliography
SECTION 2: QUALITY SYSTEMS - MODEL FOR QUALITY ASSURANCE IN
DESIGN, DEVELOPMENT, PRODUCTION, INSTALLATION AND SERVICING
(BASED ON ISO 9001:1994)
Quality systems - model for quality assurance in design, development,
production, installation and servicing
1 Scope
2 Normative references
3 Definitions
  3.1 Product
  3.2 Tender
  3.3 Contract
  3.4 Key characteristics
4 Quality system requirements
  4.1 Management responsibility
  4.2 Quality system
  4.3 Contract review
  4.4 Design control
  4.5 Document and data control
  4.6 Purchasing
  4.7 Control of customer-supplied product
  4.8 Product identification and traceability
  4.9 Process control
  4.10 Inspection and testing
  4.11 Control of inspection, measuring and test equipment
  4.12 Inspection and test status
  4.13 Control of nonconforming product
  4.14 Corrective and preventive action
  4.15 Handling, storage, packaging, preservation and delivery
  4.16 Control of quality records
  4.17 Internal quality audits
  4.18 Training
  4.19 Servicing
  4.20 Statistical techniques
Bibliography

Describes requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements and aims to enhance customer satisfaction through the effective application of the system.