ISO/IEC 20000-2:2019
Current
Current
The latest, up-to-date edition.
Information technology — Service management — Part 2: Guidance on the application of service management systems
Amended by
Available format(s)
Hardcopy , PDF
Language(s)
English, French
Published date
08-19-2019
US$259.00
Excluding Tax where applicable
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
| Committee |
ISO/IEC JTC 1/SC 40
|
| DevelopmentNote |
NEW CHILD AMD 1 2020 IS ADDED
|
| DocumentType |
Standard
|
| Pages |
63
|
| ProductNote |
THIS STANDARD IS ALSO REFERES TO :ISO IEC IEEE 15939 NEW CHILD AMD 1 2020 IS ADDED
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| NS ISO/IEC 20000-2:2019 | Identical |
| NEN ISO/IEC 20000-2 : 2019 | Identical |
| SS-ISO/IEC 20000-2 : 2019 | Identical |
| BS ISO/IEC 20000-2:2019 | Identical |
| NF ISO/IEC 20000-2 : 2020 | Identical |
| CSA ISO/IEC 20000-2:20 | Identical |
| AS/NZS ISO/IEC 20000.2:2020 | Identical |
| IS/ISO/IEC 20000 : PART 2 : 2019 | Identical |
| JIS Q 20000-2:2023 | Identical |
| INCITS/ISO/IEC 20000-2:2019(2023) | Identical |
| UNE-ISO/IEC 20000-2:2023 | Identical |
| CSA ISO/IEC 20000-1:19 | Information technology — Service management — Part 1: Service management system requirements (Adopted ISO/IEC 20000-1:2018, third edition, 2018-09) |
| IEEE/ISO/IEC 15288-2023 | ISO/IEC/IEEE International Standard - Systems and software engineering--System life cycle processes |
| CEI UNI ISO/IEC 20000-1:2020 | Information technology - Service management Part 1: Service management system requirements |
| AS/NZS ISO/IEC 20000.3:2020 | Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1 |
| AS ISO 22313:2020 | Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301 |
Summarise
Access your standards online with a subscription
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.
Important note : All end users must be registered with an Account prior to user licenses being assigned.