ISO/IEC 20000-10:2018
Current
The latest, up-to-date edition.
Information technology — Service management — Part 10: Concepts and vocabulary
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French
09-14-2018
Important note : All end users must be registered with an Account prior to user licenses being assigned.
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).
| Committee |
ISO/IEC JTC 1/SC 40
|
| DocumentType |
Standard
|
| Pages |
28
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| NEN-ISO/IEC 20000-10:2018 en | Identical |
| CSA ISO/IEC 20000-10:19 | Identical |
| NF ISO/IEC 20000-10 : 2019 | Identical |
| NS-ISO/IEC 20000-10:2018 | Identical |
| SS-ISO/IEC 20000-10 : 2018 | Identical |
| AS/NZS ISO/IEC 20000.10:2019 | Identical |
| BS ISO/IEC 20000-10:2018 | Identical |
| INCITS/ISO/IEC 20000-2:2019(2023) | Information technology - Service management - Part 2: Guidance on the application of service management systems |
| AS/NZS ISO/IEC 20000.3:2020 | Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1 |
| AS/NZS ISO/IEC 20000.1:2019 | Information technology - Service management Service management system requirements |
| AS/NZS ISO/IEC 20000.2:2020 | Information technology - Service management Guidance on the application of service management systems |
| AS ISO 22313:2020 | Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301 |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.