ISO 10002:2014
Withdrawn
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Quality management Customer satisfaction Guidelines for complaints handling in organizations
Available format(s)
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
Withdrawn date
11-28-2018
Superseded by
Language(s)
French, English, Russian, Spanish, Castilian
Published date
07-17-2014
Important note : All end users must be registered with an Account prior to user licenses being assigned.
ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
ISO 10002:2014 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.
It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.
ISO 10002:2014 addresses the following aspects of complaints handling:
- enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;
- top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
- recognizing and addressing the needs and expectations of complainants;
- providing complainants with an open, effective, and easy-to-use complaints process;
- analysing and evaluating complaints in order to improve the product and customer service quality;
- auditing of the complaints-handling process;
- reviewing the effectiveness and efficiency of the complaints-handling process.
| DevelopmentNote |
DRAFT ISO/FDIS 10002 is also available for this standard. (06/2017)
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| DocumentType |
Standard
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| Pages |
26
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| PublisherName |
International Organization for Standardization
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| Status |
Withdrawn
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| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ONORM ISO 10002 : 2016 | Identical |
| FD ISO 10002 : 2014 FD | Identical |
| NBN ISO 10002 : DEC 2014 | Identical |
| NEN ISO 10002 : 2014 | Identical |
| NS ISO 10002 : 2004 | Identical |
| SN ISO 10002 : 2015 | Identical |
| UNI ISO 10002 : 2006 | Identical |
| UNE-ISO 10002:2015 | Identical |
| BS ISO 10002:2014 | Identical |
| CSA ISO 10002 : 2004 | Identical |
| I.S. ISO 10002:2005 | Identical |
| DIN ISO 10002:2010-05 | Identical |
| IS/ISO 10002 : 2004(R2014) | Identical |
| PN ISO 10002 : 2006 AC 1 2011 | Identical |
| GOST R ISO 10002 : 2007 | Identical |
| 12/30270456 DC | BS ISO 18091. Quality management systems. Guidelines for the application of ISO 9001:2008 in local government |
| SAE AS 9120 : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS |
| 11/30247943 DC : 0 | EN ISO/IEC 17065 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR CERTIFICATION BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES |
| UNE-ISO/IEC TS 17021-3:2014 | Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 3: Competence requirements for auditing and certification of quality management systems |
| 16/30323827 DC : 0 | BS ISO 50007 - ACTIVITIES RELATING TO ENERGY SERVICES - GUIDELINES FOR THE ASSESSMENT AND IMPROVEMENT OF THE SERVICE TO USERS |
| BS EN 16372:2014 | Aesthetic surgery services |
| CSA Z24510 : 2010 | ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS |
| 09/30140724 DC : 0 | BS ISO 26000 - GUIDANCE ON SOCIAL RESPONSIBILITY |
| 13/30271025 DC : 0 | BS ISO 18065 - NATURAL PROTECTED AREAS - TOURIST SERVICES FOR PUBLIC USE PROVIDED BY NATURAL PROTECTED AREAS AUTHORITIES - REQUIREMENTS |
| 04/30037050 DC : DRAFT JUNE 2004 | ISO/IEC 17021 - GENERAL REQUIREMENTS FOR BODIES OPERATING ASSESSMENT AND CERTIFICATION/REGISTRATION OF QUALITY OR ENVIRONMENTAL MANAGEMENT SYSTEMS |
| BS ISO/IEC 20000-2:2012 | Information technology. Service management Guidance on the application of service management systems |
| BS EN 15733:2009 | Services of real estate agents. Requirements for the provision of services of real estate agents |
| 15/30270498 DC : 0 | BS ISO 16355-1 - APPLICATION OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 1: GENERAL PRINCIPLE AND PERSPECTIVE OF QFD METHOD |
| DD ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| PD ISO/IEC TR 90006:2013 | Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| 17/30343656 DC : 0 | BS ISO 21426 - TOURISM AND RELATED SERVICES - MEDICAL SPA - SERVICE REQUIREMENTS |
| 13/30279690 DC : 0 | BS EN 16250-1 - LEVELS OF PERFORMANCE AND ACCEPTANCE FOR STREET CLEANING AND MUNICIPAL WASTE MANAGEMENT SERVICES - PART 1: GENERAL REQUIREMENTS |
| 08/30195548 DC : 0 | DD ISO/TS 16949: 2009 - QUALITY MANAGEMENT SYSTEMS: PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| SWIFT 2:2009 | EMBEDDING EFFECTIVE MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS - GUIDANCE FOR THE IMPLEMENTATION OF ISO 9001:2008 |
| DD ISO/TS 29001 : 2010 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| 07/30166081 DC : 0 | BS EN 14012 - POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES |
| CSA ISO 10001 : 2008 : R2017 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
| CSA ISO 10014 : 2006 : R2016 | QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS |
| CSA ISO 10001:2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
| CSA ISO TS 16949 : 2009 : R2015 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| CSA ISO 9001 : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
| CSA ISO TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| CSA ISO/IEC 20000-1 :2013 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| IEEE 20000-2-2013 | IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems |
| CSA ISO 10014:2006 | QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS |
| UNE-ISO 19600:2015 | Compliance management systems. Guidelines. |
| BS ISO/IEC 20000-1:2011 | Information technology. Service management Service management system requirements |
| ISO 15378:2017 | Primary packaging materials for medicinal products — Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
| IWA 4:2009 | Quality management systems Guidelines for the application of ISO 9001:2008 in local government |
| I.S. EN ISO 18295-1:2017 | CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017) |
| ISO/IEC TR 90006:2013 | Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| PD ISO/TS 9002:2016 | Quality management systems. Guidelines for the application of ISO 9001:2015 |
| NSAI/ISO Guide to ISO 9001:2015 | ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176 |
| S.R. CEN ISO TS 29001:2011 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| I.S. EN 16224:2012 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| UNE-EN 15224:2017 | Quality management systems - EN ISO 9001:2015 for healthcare |
| I.S. EN 14012:2008 | POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES |
| I.S. EN ISO 9001:2015 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
| CEN/TS 16118:2012 | Sheltered housing - Requirements for services for older people provided in a sheltered housing scheme |
| BS 7499:2007 | Static site guarding and mobile patrol services. Code of practice |
| CEN/CLC ISO/IEC/TS 17021-3:2016 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013) |
| EN 15224:2016 | Quality management systems - EN ISO 9001:2015 for healthcare |
| CEN Guide 15:2012 | Guidance document for the development of service standards |
| S.R. CEN/TS 16880:2015 | SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE |
| 14/30295030 DC : 0 | BS ISO/IEC 17021-1 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 1: REQUIREMENTS |
| BS EN 15224:2016 | Quality management systems. EN ISO 9001:2015 for healthcare |
| BS ISO 24510:2007 | Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users |
| DIN EN 15733:2011-07 | Services of real estate agents - Requirements for the provision of services of real estate agents |
| CSA Z24510 : 2010 : R2014 | ACTIVITIES RELATING TO DRINKING WATER AND WASTEWATER SERVICES - GUIDELINES FOR THE ASSESSMENT AND FOR THE IMPROVEMENT OF THE SERVICE TO USERS |
| 10/30184538 DC : 0 | BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS |
| DD ISO/TS 10004:2010 | Quality management. Customer satisfaction. Guidelines for monitoring and measuring |
| UNE-ISO 18065:2016 | Tourism and related services -- Tourist services for public use provided by Natural Protected Areas Authorities -- Requirements. |
| UNE 179008:2016 | Quality management system for liver transplantation units |
| DIN ISO 26000:2011-01 | Guidance on social responsibility (ISO 26000:2010) |
| S.R. CEN/TS 16118:2012 | SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME |
| 17/30359420 DC : 0 | BS ISO 10001 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
| BS EN ISO 14065:2013 | Greenhouse gases. Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition |
| BS EN 15838:2009 | Customer contact centres. Requirements for service provision |
| BS ISO 10018:2012 | Quality management. Guidelines on people involvement and competence |
| BS EN ISO 18295-2:2017 | Customer contact centres Requirements for clients using the services of customer contact centres |
| DD CEN ISO/TS 29001:2011 | Petroleum, petrochemical and natural gas industries. Sector-specific quality management systems. Requirements for product and service supply organizations |
| BS EN ISO/IEC 17040:2005 | Conformity assessment. General requirements for peer assessment of conformity assessment bodies and accreditation bodies |
| DIN EN 16224:2015-03 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| 13/30278952 DC : 0 | BS EN 16372 - AESTHETIC SURGERY AND AESTHETIC NON-SURGICAL MEDICAL SERVICES |
| CSA ISO 26000 : 2016 | GUIDANCE ON SOCIAL RESPONSIBILITY |
| BS ISO 19600:2014 | Compliance management systems. Guidelines |
| BS ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
| 16/30300699 DC : 0 | BS EN ISO 18295-2 - CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR USING THE SERVICES OF CUSTOMER CONTACT CENTRES |
| UNI CEN/TS 16118 : 2012 | SHELTERED HOUSING - REQUIREMENTS FOR SERVICES FOR OLDER PEOPLE PROVIDED IN A SHELTERED HOUSING SCHEME |
| 09/30204355 DC : 0 | ISO/TS 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| UNE-ISO/IEC 20000-1:2011 | Information technology. Service management. Part 1: Service Management System requirements |
| CEI UNI EN ISO/IEC 17040 : 2008 | CONFORMITY ASSESSMENT - GENERAL REQUIREMENTS FOR PEER ASSESSMENT OF CONFORMITY ASSESSMENT BODIES AND ACCREDITATION BODIES |
| CSA ISO/TS 16949 : 2009(R2015) | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| UNI CEI EN ISO/IEC 17021 : 2011 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS |
| I.S. ISO 10003:2007 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| CSA ISO/IEC 20000-1 : 2013 : R2017 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| UNI EN ISO 14065 : 2013 | GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION |
| ISO 14785:2014 | Tourist information offices — Tourist information and reception services — Requirements |
| I.S. EN ISO/IEC 17065:2012 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES (ISO/IEC 17065:2012) |
| BS EN 16224 : 2012 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| I.S. EN 15838:2009 | CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION |
| I.S. ISO 26000:2010 | GUIDANCE ON SOCIAL RESPONSIBILITY |
| I.S. ISO 10001:2007 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
| UNI ISO 18091 : 2014 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT |
| UNI CEI ISO/IEC TS 17021-3 : 2013 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEM |
| CEI UNI EN ISO/IEC 17065 : 2012 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES |
| UNI ISO TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| ISO 10377:2013 | Consumer product safety — Guidelines for suppliers |
| I.S. EN ISO/IEC 17040:2005 | CONFORMITY ASSESSMENT - GENERAL REQUIREMENTS FOR PEER ASSESSMENT OF CONFORMITY ASSESSMENT BODIES AND ACCREDITATION BODIES |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
| DIN EN 14012:2009-04 | POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES |
| ISO 18295-2:2017 | Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/TS 29001:2010 | Petroleum, petrochemical and natural gas industries Sector-specific quality management systems Requirements for product and service supply organizations |
| UNE-EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
| UNE-ISO/IEC 20000-2:2015 | Information technology. Service management. Part 2: Guidance on the application of service management systems |
| BS ISO 10004:2012 | Quality management. Customer satisfaction. Guidelines for monitoring and measuring |
| BS ISO 30003:2009 | Ships and marine technology. Ship recycling management systems. Requirements for bodies providing audit and certification of ship recycling management |
| 17/30340308 DC : 0 | BS ISO 21001 - EDUCATIONAL ORGANIZATIONS - MANAGEMENT SYSTEMS FOR EDUCATIONAL ORGANIZATIONS - REQUIREMENTS WITH GUIDANCE FOR USE |
| 15/30329378 DC : 0 | BS EN 9110 - AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS |
| BS ISO 17680:2015 | Tourism and related services. Thalassotherapy. Service requirements |
| 08/30135847 DC : DRAFT AUG 2008 | BS ISO 9004 - MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| 15/30317874 DC : 0 | BS EN 16844 - AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES |
| UNE-ISO 14785:2015 | Tourist information offices - Tourist information and reception services - Requirements |
| BS EN ISO 9004:2018 | Quality management. Quality of an organization. Guidance to achieve sustained success |
| UNE-ISO/TS 22003:2015 | Food safety management systems -- Requirements for bodies providing audit and certification of food safety management systems |
| BS EN 16489-3:2014 | Professional indoor UV exposure services Requirements for the provision of services |
| BS ISO 18065:2015 | Tourism and related services. Tourist services for public use provided by Natural Protected Areas Authorities. Requirements |
| 07/30135834 DC : 0 | ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
| BS ISO 14065 : 2007 | GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION |
| BS EN ISO/IEC 17021:2011 | Conformity assessment. Requirements for bodies providing audit and certification of management systems |
| UNI CEI EN ISO/IEC 17065 : 2012 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES CERTIFYING PRODUCTS, PROCESSES AND SERVICES |
| BS ISO 14785:2014 | Tourist information offices. Tourist information and reception services. Requirements |
| PD CEN/CLC ISO/IEC TS 17021-3:2016 | Conformity assessment. Requirements for bodies providing audit and certification of management systems Competence requirements for auditing and certification of quality management systems |
| PD CEN/TS 16880:2015 | Service excellence. Creating outstanding customer experiences through service excellence |
| 11/30187773 DC : 0 | BS ISO 28621 - MEDICAL SPAS USING NATURAL RESOURCES - SERVICE REQUIREMENTS |
| BS ISO 14452:2012 | Network services billing. Requirements |
| I.S. EN ISO 18295-2:2017 | CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017) |
| PD ISO/TS 16949:2009 | Quality management systems. Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
| 12/30271063 DC : 0 | PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| UNE-EN 16372:2015 | Aesthetic surgery services |
| BS EN ISO 18295-1:2017 | Customer contact centres Requirements for customer contact centres |
| 17/30359429 DC : 0 | BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| DIN EN 16489-3:2015-09 | PROFESSIONAL INDOOR UV EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES |
| BS ISO 16355-1:2015 | Application of statistical and related methods to new technology and product development process General principles and perspectives of Quality Function Deployment (QFD) |
| 12/30254927 DC : 0 | BS EN 16372 - AESTHETIC SURGERY SERVICES |
| I.S. EN 16844:2017+A2:2019 | Aesthetic medicine services - Non-surgical medical treatments |
| 09/30184534 DC : DRAFT JAN 2009 | BS ISO/IEC 20000-1 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| CSA ISO/IEC 20000-2 : 2013 : R2017 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS |
| CSA ISO 10014 : 2006 : INC : COR 1 : 2016 : R201100 | QUALITY MANAGEMENT - GUIDELINES FOR REALIZING FINANCIAL AND ECONOMIC BENEFITS |
| CSA ISO 10003 : 2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| 17/30359426 DC : 0 | BS ISO 10003 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| DIN EN ISO 18295-2:2016-07 (Draft) | CUSTOMER CONTACT CENTRES - PART 2: REQUIREMENTS FOR CLIENTS USING THE SERVICES OF CUSTOMER CONTACT CENTRES (ISO 18295-2:2017) |
| UNI ISO 10003 : 2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| SAE AS 9110 : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS |
| UNI ISO 10018 : 2013 | QUALITY MANAGEMENT - GUIDELINES ON PEOPLE INVOLVEMENT AND COMPETENCE |
| UNE-EN ISO 18295-1:2018 | Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017) |
| I.S. EN 16372:2014 | AESTHETIC SURGERY SERVICES |
| I.S. EN 15224:2016 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| EN ISO 15378:2017 | Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) (ISO 15378:2017) |
| I.S. EN 16489-3:2014 | PROFESSIONAL INDOOR UV EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES |
| ISO 18091:2014 | Quality management systems Guidelines for the application of ISO 9001:2008 in local government |
| ISO/PAS 30003:2008 | Ships and marine technology Ship recycling management systems Requirements for bodies providing audit and certification of ship recycling management |
| UNI ISO/TS 10004 : 2011 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| UNI EN 15838 : 2010 | CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION |
| BS ISO 10003:2007 | Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations |
| EN 16844:2017 | Aesthetic medicine services - Non-surgical medical treatments |
| ISO/IEC Guide 76:2008 | Development of service standards Recommendations for addressing consumer issues |
| UNE-EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 18065:2015 | Tourism and related services Tourist services for public use provided by Natural Protected Areas Authorities Requirements |
| ISO 28003:2007 | Security management systems for the supply chain Requirements for bodies providing audit and certification of supply chain security management systems |
| I.S. EN ISO/IEC 17011:2017 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES (ISO/IEC 17011:2017) |
| ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
| UNE-EN ISO/IEC 17021:2011 | Conformity assessment - Requirements for bodies providing audit and certification of management systems (ISO/IEC 17021:2011) |
| UNE-ISO 10018:2015 | Quality management. Guidelines on people involvement and competence |
| I.S. EN ISO 9000:2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
| EN ISO/IEC 17040:2005 | Conformity assessment - General requirements for peer assessment of conformity assessment bodies and accreditation bodies (ISO/IEC 17040:2005) |
| EN ISO/IEC 17021-1:2015 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements (ISO/IEC 17021-1:2015) |
| UNI EN 14012 : 2009 | POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES |
| ISO/PAS 17003:2004 | Conformity assessment Complaints and appeals Principles and requirements |
| BIS IS/ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| ISO/TS 10004:2010 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| 09/30199026 DC : 0 | BS ISO/IEC 17021-2 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS AND REQUIREMENTS FOR THIRD-PARTY CERTIFICATION AUDITING OF MANAGEMENT SYSTEMS - PART 2: REQUIREMENTS FOR THIRD PARTY CERTIFICATION AUDITING OF MANAGEMENT SYSTEMS |
| ISO 17680:2015 | Tourism and related services Thalassotherapy Service requirements |
| BS EN ISO/IEC 17065:2012 | Conformity assessment. Requirements for bodies certifying products, processes and services |
| 11/30239914 DC : 0 | BS EN 16250-1 - LEVELS OF PERFORMANCE AND ACCEPTANCE FOR STREET CLEANING AND MUNICIPAL WASTE MANAGEMENT SERVICES - PART 1: GENERAL REQUIREMENTS |
| I.S. EN 16844:2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES |
| PD CEN/TS 16118:2012 | Sheltered housing. Requirements for services for older people provided in a sheltered housing scheme |
| 13/30278758 DC : 0 | BS EN 16489-3 - PROFESSIONAL INDOOR SUN EXPOSURE SERVICES - PART 3: REQUIREMENTS FOR THE PROVISION OF SERVICES |
| UNE-EN ISO/IEC 17021-1:2015 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements (ISO/IEC 17021-1:2015) |
| 15/30329382 DC : 0 | BS EN 9120 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS |
| BS ISO 10008:2013 | Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions |
| ISO 24510:2007 | Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users |
| UNE-EN 15838:2010 | Customer Contact Centres - Requirements for service provision |
| UNE-ISO 26000:2012 | Guidance on social responsibility |
| UNE-ISO/TS 9002:2017 | Quality management systems -- Guidelines for the application of ISO 9001:2015 |
| 10/30238393 DC : 0 | BS ISO 10004 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| 14/30273523 DC : 0 | BS EN ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
| BS ISO 28003:2007 | Security management systems for the supply chain. Requirements for bodies providing audit and certification of supply chain security management systems |
| BS EN ISO 15378:2017 | Primary packaging materials for medicinal products. Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
| UNE-ISO 28003:2014 | Security management systems for the supply chain. Requirements for bodies providing audit and certification of supply chain security management systems |
| BS EN ISO/IEC 17021-1:2015 | Conformity assessment. Requirements for bodies providing audit and certification of management systems Requirements |
| BS ISO 50007:2017 | Energy services. Guidelines for the assessment and improvement of the energy service to users |
| I.S. EN ISO/IEC 17021-1:2015 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 1: REQUIREMENTS (ISO/IEC 17021-1:2015) |
| PD ISO/TS 12812-5:2017 | Core banking. Mobile financial services Mobile payments to businesses |
| CSA ISO 9004 : 2009 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| CSA ISO 10003 : 2008 : R2017 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
| UNI CEN ISO/TS 29001 : 2011 | PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| BS ISO/IEC 19796-3:2009 | Information technology. Learning, education and training. Quality management, assurances and metrics Reference methods and metrics |
| 16/30312185 DC : 0 | BS EN ISO/IEC 17011 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR ACCREDITATION BODIES ACCREDITING CONFORMITY ASSESSMENT BODIES |
| UNE-EN ISO/IEC 17065:2012 | Conformity assessment - Requirements for bodies certifying products, processes and services (ISO/IEC 17065:2012) |
| CSA ISO/IEC 20000-2:2013 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS |
| CSA ISO 9004 : 2009 : R2015 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| PREN 9100 : 200P4 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS |
| 16/30334735 DC : 0 | BS EN 15224 - HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
| BIS IS/ISO 9000 : 2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
| UNI ISO 10001 : 2008 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
| UNI ISO/TS 22003 : 2014 | FOOD SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF FOOD SAFETY MANAGEMENT SYSTEMS |
| PREN 15224 : DRAFT 2016 | HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
| I.S. EN ISO 14065:2013 | GREENHOUSE GASES - REQUIREMENTS FOR GREENHOUSE GAS VALIDATION AND VERIFICATION BODIES FOR USE IN ACCREDITATION OR OTHER FORMS OF RECOGNITION (ISO 14065:2013) |
| IWA 27:2017 | Guiding principles and framework for the sharing economy |
| IWA 1:2005 | Quality management systems Guidelines for process improvements in health service organizations |
| ISO/IEC 19796-3:2009 | Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics |
| BS EN ISO/IEC 17011:2017 | Conformity assessment. Requirements for accreditation bodies accrediting conformity assessment bodies |
| BS ISO 26000:2010 | Guidance on social responsibility |
| EN ISO 9004:2018 | Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018) |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 14452:2012 | Network services billing — Requirements |
| I.S. CWA 15554:2006 | SPECIFICATIONS FOR A WEB ACCESSIBILITY CONFORMITY ASSESSMENT SCHEME AND A WEB ACCESSIBILITY QUALITY MARK |
| DIN EN ISO 9000:2015-11 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
| UNE-CEN/TS 16880:2015 | Service excellence - Creating outstanding customer experiences through service excellence |
| ISO 26000:2010 | Guidance on social responsibility |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| UNE-EN ISO/IEC 17011:2017 | Conformity assessment - Requirements for accreditation bodies accrediting conformity assessment bodies (ISO/IEC 17011:2017) |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO/IEC 17065:2012 | Conformity assessment — Requirements for bodies certifying products, processes and services |
| ISO 19600:2014 | Compliance management systems Guidelines |
| ISO/IEC TS 17021-3:2013 | Conformity assessment Requirements for bodies providing audit and certification of management systems Part 3: Competence requirements for auditing and certification of quality management systems |
| BS EN 14012:2008 | Postal services. Quality of service. Complaints handling principles |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ONORM EN 14012 : 2009 | POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| UNE-ISO 18091:2015 | Quality management systems -- Guidelines for the application of ISO 9001:2008 in local government |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC 17040:2005 | Conformity assessment — General requirements for peer assessment of conformity assessment bodies and accreditation bodies |
| ISO 18295-1:2017 | Customer contact centres — Part 1: Requirements for customer contact centres |
| ISO 14065:2013 | Greenhouse gases Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition |
| ISO/IEC 17021-1:2015 | Conformity assessment Requirements for bodies providing audit and certification of management systems Part 1: Requirements |
| EN ISO 18295-2:2017 | Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017) |
| EN 16372:2014 | Aesthetic surgery services |
| EN 15733:2009 | Services of real estate agents - Requirements for the provision of services of real estate agents |
| EN ISO 18295-1:2017 | Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017) |
| EN 16489-3:2014 | Professional indoor UV exposure services - Part 3: Requirements for the provision of services |
| EN 15838:2009 | Customer Contact Centres - Requirements for service provision |
| EN ISO/IEC 17021:2011 | Conformity assessment - Requirements for bodies providing audit and certification of management systems (ISO/IEC 17021:2011) |
| EN 14012:2008 | Postal services - Quality of service - Complaints handling principles |
| EN 16224:2012+A1:2014 | Healthcare provision by chiropractors |
| CSA ISO 10008 : 2015 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| 12/30209299 DC : 0 | BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| 13/30275054 DC : 0 | BS 7499 - STATIC SITE GUARDING AND MOBILE PATROL SERVICES - CODE OF PRACTICE |
| ISO/PAS 28003:2006 | Security management systems for the supply chain - Requirements for bodies providing audit and certification of supply chain security management systems |
| 18/30358588 DC : 0 | BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| 15/30328933 DC : 0 | BS EN 9100 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS |
| ISO/TS 16949:2009 | Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
| BIP 2211 : 2012 | COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES |
| CEI UNI ISO/IEC 20000-1 : 2012 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| BS ISO 10014:2006 | Quality management. Guidelines for realizing financial and economic benefits |
| UNE-ISO 10004:2015 | Quality managemen. Customer satisfaction. Guidelines for monitoring and measuring |
| 16/30343033 DC : 0 | BS ISO/IEC 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| 12/30239859 DC : 0 | ISO 10377 - CONSUMER PRODUCT SAFETY - GUIDELINES FOR SUPPLIERS |
| DIN EN 15224:2016-04 (Draft) | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| BIP 2222 : 2012 | COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES (INCLUDING BS ISO 10002:2004 AND BS ISO 10003:2007) |
| UNI CEI ISO/IEC 20000-1 : 2012 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| DIN EN ISO 18295-1:2016-07 (Draft) | CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES (ISO 18295-1:2017) |
| UNE-CEN/CLC ISO/IEC/TS 17021-3:2016 | Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC/TS 17021-3:2013) |
| BS PD ISO/IEC TS 17021-3 : 2013 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| ISO/IEC Guide 14:2018 | Products and related services — Information for consumers |
| PD ISO/TS 22003:2013 | Food safety management systems — Requirements for bodies providing audit and certification of food safety management systems |
| DD ISO/PAS 30003:2008 | Ships and marine technology. Ship recycling management systems. Requirements for bodies providing audit and certification of ship recycling management |
| BS ISO 10001:2007 | Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations |
| SAE AS 9100D : 2016 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| UNE 179002:2018 | Health services. Quality management system for health care transport organization. |
| I.S. ISO 10019:2005 | GUIDELINES FOR THE SELECTION OF QUALITY MANAGEMENT SYSTEM CONSULTANTS AND USE OF THEIR SERVICES |
| I.S. EN ISO 9004:2009 | QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018) |
| UNE-EN ISO 18295-2:2018 | Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017) |
| S.R. CEN/CLC/ISO/IEC/TS 17021-3:2016 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS (ISO/IEC/TS 17021-3:2013) |
| ISO 30003:2009 | Ships and marine technology — Ship recycling management systems — Requirements for bodies providing audit and certification of ship recycling management |
| ISO 9004:2018 | Quality management — Quality of an organization — Guidance to achieve sustained success |
| S.R. ISO/TS 9002:2016 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015 |
| UNI ISO 10004 : 2013 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING |
| DD ISO/PAS 28003:2006 | Security management systems for the supply chain. Requirements for bodies providing audit and certification of supply chain security management systems |
| DIN EN ISO 9004:2009-12 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| UNE-EN ISO 14065:2015 | Greenhouse gases - Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition (ISO 14065:2013) |
| ISO 50007:2017 | Energy services Guidelines for the assessment and improvement of the energy service to users |
| UNI ISO 26000 : 2010 | GUIDANCE ON SOCIAL RESPONSIBILITY |
| UNI EN 16224 : 2014 | HEALTHCARE PROVISION BY CHIROPRACTORS |
| ISO/IEC 17011:2017 | Conformity assessment — Requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/TS 12812-5:2017 | Core banking — Mobile financial services — Part 5: Mobile payments to businesses |
| BS EN 16844 : 2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS |
| ISO/TS 22003:2013 | Food safety management systems Requirements for bodies providing audit and certification of food safety management systems |
| I.S. EN ISO/IEC 17021:2011 | CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS |
| I.S. EN ISO 15378:2017 | PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017) |
| DIN EN ISO 9001:2015-11 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
| BS EN ISO 9000:2015 | Quality management systems. Fundamentals and vocabulary |
| BS EN ISO 9001:2015 | Quality management systems. Requirements |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| DIN EN 15224:2017-05 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| CEN ISO/TS 29001:2011 | Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations (ISO/TS 29001:2010) |
| CEN/TS 16880:2015 | Service excellence - Creating outstanding customer experiences through service excellence |
| EN ISO/IEC 17065:2012 | Conformity assessment - Requirements for bodies certifying products, processes and services (ISO/IEC 17065:2012) |
| EN ISO 14065:2013 | Greenhouse gases - Requirements for greenhouse gas validation and verification bodies for use in accreditation or other forms of recognition (ISO 14065:2013) |
| DIN EN 15838:2010-02 | CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION |
| CSA ISO 9000 : 2016 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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