EN 14508:2016
Current
The latest, up-to-date edition.
Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
02-17-2016
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Methodology
5 Real mail studies
6 Geographical stratification
7 Estimators of transit time
8 Test mail characteristics
9 Report
10 Quality control and auditing
Annex A (normative) - Relaxation related to
flows with small real mail volumes
Annex B (informative) - Changes to the 2007 version
of EN 14508
Bibliography
In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services.This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times.The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive .This European Standard relates to the measurement of so-called "normal" services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres.For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage.This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).
Committee |
CEN/TC 331
|
DevelopmentNote |
Supersedes PREN 14508. (03/2016)
|
DocumentType |
Standard
|
PublisherName |
Comite Europeen de Normalisation
|
Status |
Current
|
Supersedes |
Standards | Relationship |
UNI EN 14508:2016 | Identical |
BS EN 14508:2016 | Identical |
UNI EN 14508 : 2007 | Identical |
NS EN 14508 : 2003 | Identical |
NBN EN 14508 : 2016 | Identical |
SN EN 14508 : 2016 | Identical |
I.S. EN 14508:2016 | Identical |
UNE-EN 14508:2016 | Identical |
DIN EN 14508:2016-06 | Identical |
NF EN 14508 : 2016 | Identical |
PN EN 14508 : 2016 | Identical |
UNE-EN 14508:2003 | Identical |
NEN EN 14508 : 2016 | Identical |
CEN/TR 15472:2006 | Postal services - Measurement of transit times for parcels by the use of a track and trace system |
I.S. CEN TR 15472:2006 | POSTAL SERVICES - MEASUREMENT OF TRANSIT TIMES FOR PARCELS BY THE USE OF A TRACK AND TRACE SYSTEM |
PD CEN/TR 15472:2006 | Postal services. Measurement of transit times for parcels by the use of a track and trace system |
EN ISO 19011:2011 COR 2011 | GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011) |
ISO 19011:2011 | Guidelines for auditing management systems |
EN 13850:2012 | Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail |
ISO 10005:2005 | Quality management systems Guidelines for quality plans |
ISO 3534-2:2006 | Statistics — Vocabulary and symbols — Part 2: Applied statistics |
EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
ISO/TR 10013:2001 | Guidelines for quality management system documentation |
ISO 9001:2015 | Quality management systems — Requirements |
ISO 3534-3:2013 | Statistics — Vocabulary and symbols — Part 3: Design of experiments |
ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
ISO 10007:2017 | Quality management — Guidelines for configuration management |
EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
ISO 3534-1:2006 | Statistics — Vocabulary and symbols — Part 1: General statistical terms and terms used in probability |
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