CSA ISO/IEC TR 20000-5 : 2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
Hardcopy , PDF
02-07-2020
English
01-01-2015
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Benefits of a phased approach
5 Approach
6 Overview of implementation phases
7 Taxonomy of each phase
8 Post-implementation
Annex A (informative) - Project initiation and business
case development
Annex B (informative) - Three phases of the implementation
project
Annex C (informative) - Developing policies
Annex D (informative) - Documentation management
Annex E (informative) - Templates
Bibliography
Specifies guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011.
| DocumentType |
Standard
|
| Pages |
61
|
| PublisherName |
Canadian Standards Association
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| ISO/IEC TR 20000-5:2013 | Identical |
| ISO/IEC 17000:2004 | Conformity assessment Vocabulary and general principles |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 17050-1:2004 | Conformity assessment Supplier's declaration of conformity Part 1: General requirements |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology Process assessment Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ISO/IEC 15504-4:2004 | Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO/IEC 17011:2004 | Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/IEC TR 20000-4:2010 | Information technology Service management Part 4: Process reference model |
| ISO/IEC 15504-2:2003 | Information technology Process assessment Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO/IEC 20000-3:2012 | Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO/IEC 17050-2:2004 | Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC TS 15504-8:2012 | Information technology Process assessment Part 8: An exemplar process assessment model for IT service management |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
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