CSA ISO 9004 : 2009 : R2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
Hardcopy , PDF
10-09-2020
English, French
01-01-2015
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Managing for the sustained success of an organization
5 Strategy and policy
6 Resource management
7 Process management
8 Monitoring, measurement, analysis and review
9 Improvement, innovation and learning
Annex A (informative) - Self-assessment tool
Annex B (informative) - Quality management principles
Annex C (informative) - Correspondence between ISO 9004:2009
and ISO 9001:2008
Bibliography
Gives guidance to organizations to support the achievement of sustained success by a quality management approach.
| DevelopmentNote |
Supersedes CSA ISO 9004-1 (05/2001)
|
| DocumentType |
Standard
|
| Pages |
64
|
| ProductNote |
Reconfirmed EN
|
| PublisherName |
Canadian Standards Association
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 9004:2009 | Identical |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO/TS 10004:2010 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management Guidelines for training |
| ISO/TR 14047:2012 | Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/TR 14049:2012 | Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 31000:2009 | Risk management Principles and guidelines |
| IEC 61160:2005 | Design review |
| ISO 26000:2010 | Guidance on social responsibility |
| ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
| ISO 10014:2006 | Quality management Guidelines for realizing financial and economic benefits |
| ISO 10005:2005 | Quality management systems Guidelines for quality plans |
| BS OHSAS 18002:2008 | Occupational health and safety management systems. Guidelines for the implementation of OHSAS 18001:2007 |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10006:2003 | Quality management systems Guidelines for quality management in projects |
| ISO 14044:2006 | Environmental management Life cycle assessment Requirements and guidelines |
| ISO/TR 14062:2002 | Environmental management Integrating environmental aspects into product design and development |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| IEC 60300-1:2014 | Dependability management - Part 1: Guidance for management and application |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 10012:2003 | Measurement management systems — Requirements for measurement processes and measuring equipment |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/TS 14048:2002 | Environmental management — Life cycle assessment — Data documentation format |
| ISO/IEC 90003:2014 | Software engineering Guidelines for the application of ISO 9001:2008 to computer software |
| ISO/IEC 27000:2016 | Information technology Security techniques Information security management systems Overview and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO 14040:2006 | Environmental management Life cycle assessment Principles and framework |
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