CEN/TS 16880:2015
Current
The latest, up-to-date edition.
Service excellence - Creating outstanding customer experiences through service excellence
12-02-2015
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on providing basic customer service which organizations should already have in place.This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
| Committee |
CEN/TC 420
|
| DocumentType |
Technical Specification
|
| PublisherName |
Comite Europeen de Normalisation
|
| Status |
Current
|
| Standards | Relationship |
| DIN CEN/TS 16880;DIN SPEC 77880:2016-03 | Identical |
| XP CEN/TS 16880 : 2016 XP | Identical |
| UNE-CEN/TS 16880:2015 | Identical |
| NEN NVN CEN/TS 16880 : 2015 | Identical |
| PD CEN/TS 16880:2015 | Identical |
| S.R. CEN/TS 16880:2015 | Identical |
| UNI CEN/TS 16880 : 2016 | Identical |
| DIN SPEC 77224:2011-07 | Achieving Customer Delight Through Service Excellence |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 9001:2015 | Quality management systems — Requirements |
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