BS ISO/IEC TR 15504-5:1999

1 Scope
2 Normative references
3 Terms and definitions
4 Overview of the exemplar assessment model
      4.1 Introduction
      4.2 Structure of the assessment model
            4.2.1 Indicators of process performance -
                    the process dimension
            4.2.2 Indicators of process capability -
                    the capability dimension
      4.3 Principles of the assessment model
      4.4 The view of process performance -
            the process dimension
      4.5 The view of process capability -
            the capability dimension
      4.6 Use of indicators in rating processes
      4.7 Identification
            4.7.1 Identification for elements of the
                    assessment model
            4.7.2 Work product identification
5 The process dimension
      5.1 Primary life cycle processes
            5.1.1 Customer-Supplier Process Category (CUS)
            5.1.2 Engineering process category (ENG)
      5.2 Supporting life cycle processes
            5.2.1 Support Process Category (SUP)
      5.3 Organizational life cycle processes
            5.3.1 Management Process Category (MAN)
            5.3.2 Organization Process Category (ORG)
6 The capability dimension
      6.1 Level 0 - Incomplete process
      6.2 Level 1 - Performed process
            6.2.1 PA 1.1 - Process performance attribute
      6.3 Level 2 - Managed process
            6.3.1 PA 2.1 - Performance management attribute
            6.3.2 PA 2.2 - Work product management attribute
      6.4 Level 3 - Established process
            6.4.1 6PA 3.1 - Process definition attribute
            6.4.2 PA 3.2 - Process resource attribute
      6.5 Level 4 - Predictable process
            6.5.1 PA 4.1 - Measurement attribute
            6.5.2 PA 4.2 - Process control attribute
      6.6 Level 5 - Optimizing process
            6.6.1 PA 5.1 - Process change attribute
            6.6.2 PA 5.2 - Continuous improvement attribute
7 Compatibility with the reference model
      7.1 Introduction
      7.2 Model purpose
      7.3 Model scope
      7.4 Model elements and indicators
      7.5 Mapping
      7.6 Translation
Annex A (informative) Processes and associated work products
Annex B (informative) Indicators of process capability
Annex C (informative) Work products and their characteristics
Annex D (informative) Style guide for defining base practices
Annex E (informative) Style guide for defining management
        practices
Bibliography

Defines an example of assessment model that meets with requirements of ISO/IEC TR 15504 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and process attributes defined in ISO/IEC TR 15504-2. Also provides guidance by example, on the definition, selection and use of assessment indicators.