BS ISO 17258:2015

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviations
5 General considerations on benchmarking
6 Benchmark
7 Benchmarking
8 Interface with other types of benchmarking
Annex A (informative) - Three dimensions of
        benchmarking
Annex B (normative) - Table of criteria (generic)
Annex C (informative) - Table of criteria with
        examples of results
Annex D (normative) - Table of criteria for the food
        processing industry
Annex E (normative) - Table of criteria for the
        automotive industry
Annex F (normative) - Table of criteria for the
        retail banking industry
Annex G (normative) - Table of criteria for clothing
        and leather industry
Annex H (normative) - Table of criteria for the
        telecoms industry
Annex I (normative) - Table of criteria for the
        hotel business
Annex J (normative) - Table of criteria for the
        retail business
Annex K (informative) - Example from the poultry
        industry
Bibliography

Defines a methodology for establishing the level of quality, performance, and productivity of processes, products, and services according to Six Sigma principles.

This International Standard describes a methodology for establishing the level of quality, performance, and productivity of processes, products, and services according to Six Sigma principles. It is applicable to all sectors (industries, services, administration, etc.) and to all types of organizations, whether it is already involved in an improvement programme such as Six Sigma, Lean, or not. In particular, it can be used to initiate a Six Sigma programme by providing a selection of improvement projects.

NOTE The focus of this methodology is on criteria, measures, measurement process, and comparison process. The results can then be used to identify good practices of benchmarking.