BS HB 10181(2001) : 2001

Foreword
Chapter 1 - Introduction
  About this guide
  Background to the changes
  A single standard
  Quality management principles
  Integration of quality management system and business
  Focus of change
  Benefits of ISO 9001:2000
  ISO 9001:2000 and ISO 9004:2000 - A consistent pair of
  standards
  Compatibility with other management system standards
  BS EN ISO - National/European adoption of ISO 9001
  Adoption of Standards
  The CEN Foreword to ISO 9001:2000
  Accredited certification/registration transition
Chapter 2 - Guidance on the introductory clauses (0-3)
            of ISO 9001:2000
0 Introduction
1 Scope
  1.1 General
  1.2 Application
2 Normative references
3 Terms and definitions
Chapter 3 - Guidance on the requirements clauses (4-8)
            of ISO 9001:2000
4 Quality management system
  4.1 General requirements
  4.2 Documentation requirements
5 Management responsibility
  5.1 Management commitments
  5.2 Customer focus
  5.3 Quality policy
  5.4 Planning
  5.5 Responsibility, authority and communication
  5.6 Management review
6 Resource management
  6.1 Provision of resources
  6.2 Human resources
  6.3 Infrastructure
  6.4 Work environment
7 Product realization
  7.1 Planning of product realization
  7.2 Customer-related processes
  7.3 Design and development
  7.4 Purchasing
  7.5 Production and service provision
  7.6 Control of monitoring and measuring devices
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
  8.3 Control of nonconforming product
  8.4 Analysis of data
  8.5 Improvement
Chapter 4 - Guidance on the annexex and bibliography
            of ISO 9001:2000
  Annexes A and B
  Bibliography
Appendix A - Quality management principles
Appendix B - Requirements for documented procedures
Appendix C - Requirements for records
Appendix D - Terminology
Appendix E - IAF/CASCO/TC 176 transition agreement communique
Other guidance
Figure 1 - Model of a process-based quality management system
Table B.1 - Correspondence between ISO 9001:1994 and
            ISO 9001:2000 requirements for documented
            procedures
Table C.1 - Correspondance between ISO 9001:1994 and
            ISO 9001:2000 requirements for records
Table D.1 - Observations on usage of terms in ISO 9001:2000

Defines the subject of the standard and the aspect(s) of the subject that are covered in the standard and gives a clear focus to an organization to consistently provide product that meets customer and other requirements, to continually improve the effectiveness of its quality management system, and aim to enhance customer satisfaction. It also defines the limits of applicability of the standard, or of particular parts of it.