BS EN 9120:2010

Foreword
FOREWORD
REVISION SUMMARY/RATIONALE
0 Introduction
Quality management systems - Requirements
1 Scope
2 Normative references
3 Terms and definitions
4 QUALITY MANAGEMENT SYSTEM
5 MANAGEMENT RESPONSIBILITY
6 RESOURCE MANAGEMENT
7 PRODUCT REALIZATION
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT
BIBLIOGRAPHY

Defines requirements for a quality management system where an organization: a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

1.1 General This standard includes ISO 9001:2008 1 ) quality management system requirements and specifies additional aviation, space and defense industry requirements, definitions and notes as shown in bold, italic text. It is emphasized that the requirements specified in this standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements of this standard and applicable statutory or regulatory requirements, the latter shall take precedence. This European Standard specifies requirements for a quality management system where an organization: needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. NOTE 1 In this European Standard, the term \'product\' only applies to: product intended for, or required by, a customer; any intended output resulting from the product realization processes. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. 1.2 Application All requirements of this European Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided. Where any requirement(s) of this European Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion. Where exclusions are made, claims of conformity to this European Standard are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization\'s ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements. This standard is for use by organizations that procure parts, materials and assemblies and resells these products to a customer in the aviation, space and defense industries. This includes organizations that procure products and split them into smaller quantities including those that coordinate a customer controlled service on the product. This standard is not intended for organizations that maintain or repair products. Organizations that perform work that affect or could affect product characteristics or conformity should use the IAQG-developed 9100 or 9110 standards, as appropriate (see Bibliography). Requirements for the aviation, space and defence industries are specified in this standard. Compliance to this standard means the expected exclusions for distributors are already taken for the ISO 9001:2008 standard unless otherwise specified by the organization. The following ISO 9001:2008 clauses are excluded in their entirety for purposes of this standard: 7.3 Design and development; 7.5.2 Validation of processes for production and service provision.