BS 8463(2005) : 2005
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
SPECIFICATION FOR CUSTOMER BILLING PRACTICE
Hardcopy , PDF
08-31-2012
English
01-01-2005
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Committees responsible
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Billing processes
4 The billing document
Annex A (informative) - Recommendations for bill presentation
Annex B (normative) - Supplementary requirements for the
billing of corporate customers
Bibliography
Specifies the minimum generic requirements for suppliers of services for which periodic billing is made.
| Committee |
UAW/1
|
| DevelopmentNote |
Supersedes 05/30126340 DC. (10/2005) 2005 Edition Re-Issued in July 2008 & incorporates AMD 1 2008. Supersedes 07/30171254 DC. (08/2008)
|
| DocumentType |
Standard
|
| Pages |
18
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| BS 18477:2010 | Inclusive service provision. Requirements for identifying and responding to consumer vulnerability |
| 06/30137879 DC : DRAFT APR 2006 | BS 8477 - CUSTOMER SATISFACTION - CODE OF PRACTICE FOR CUSTOMER SERVICE |
| BS 8477:2007 | Code of practice for customer service |
| BS ISO 10002:2014 | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
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