AS/NZS ISO 9000:2000

1 - AS/NZS ISO 9000:2000 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
4 - PREFACE
5 - Contents
6 - Foreword
7 - Introduction
9 - 1 Scope
9 - 2 Fundamentals of quality management systems
9 - 2.1 Rationale for quality management systems
9 - 2.2 Requirements for quality management systems and requirements for products
10 - 2.3 Quality management systems approach
10 - 2.4 The process approach
10 - 2.5 Quality policy and quality objectives
11 - 2.6 Role of top management within the quality management system
12 - 2.7 Documentation
12 - 2.7.1 Value of documentation
12 - 2.7.2 Types of document used in quality management systems
12 - 2.8 Evaluating quality management systems
12 - 2.8.1 Evaluating processes within the quality management system
13 - 2.8.2 Auditing the quality management system
13 - 2.8.3 Reviewing the quality management system
13 - 2.8.4 Self-assessment
13 - 2.9 Continual improvement
14 - 2.10 Role of statistical techniques
14 - 2.11 Quality management systems and other management system focuses
14 - 2.12 Relationship between quality management systems and excellence models
15 - 3 Terms and definitions
15 - 3.1 Terms relating to quality
15 - 3.1.1 quality
15 - 3.1.2 requirement
15 - 3.1.3 grade
15 - 3.1.4 customer satisfaction
16 - 3.1.5 capability
16 - 3.2 Terms relating to management
16 - 3.2.1 system
16 - 3.2.2 management system
16 - 3.2.3 quality management system
16 - 3.2.4 quality policy
16 - 3.2.5 quality objective
16 - 3.2.6 management
16 - 3.2.7 top management
16 - 3.2.8 quality management
17 - 3.2.9 quality planning
17 - 3.2.10 quality control
17 - 3.2.11 quality assurance
17 - 3.2.12 quality improvement
17 - 3.2.13 continual improvement
17 - 3.2.14 effectiveness
17 - 3.2.15 efficiency
17 - 3.3 Terms relating to organization
17 - 3.3.1 organization
17 - 3.3.2 organizational structure
18 - 3.3.3 infrastructure
18 - 3.3.4 work environment
18 - 3.3.5 customer
18 - 3.3.6 supplier
18 - 3.3.7 interested party
18 - 3.4 Terms relating to process and product
18 - 3.4.1 process
18 - 3.4.2 product
19 - 3.4.3 project
19 - 3.4.4 design and development
19 - 3.4.5 procedure
20 - 3.5 Terms relating to characteristics
20 - 3.5.1 characteristic
20 - 3.5.2 quality characteristic
20 - 3.5.3 dependability
20 - 3.5.4 traceability
20 - 3.6 Terms relating to conformity
20 - 3.6.1 conformity
21 - 3.6.2 nonconformity
21 - 3.6.3 defect
21 - 3.6.4 preventive action
21 - 3.6.5 corrective action
21 - 3.6.6 correction
21 - 3.6.7 rework
21 - 3.6.8 regrade
21 - 3.6.9 repair
22 - 3.6.10 scrap
22 - 3.6.11 concession
22 - 3.6.12 deviation permit
22 - 3.6.13 release
22 - 3.7 Terms relating to documentation
22 - 3.7.1 information
22 - 3.7.2 document
22 - 3.7.3 specification
22 - 3.7.4 quality manual
23 - 3.7.5 quality plan
23 - 3.7.6 record
23 - 3.8 Terms relating to examination
23 - 3.8.1 objective evidence
23 - 3.8.2 inspection
23 - 3.8.3 test
23 - 3.8.4 verification
23 - 3.8.5 validation
24 - 3.8.6 qualification process
24 - 3.8.7 review
24 - 3.9 Terms relating to audit
24 - 3.9.1 audit
24 - 3.9.2 audit programme
24 - 3.9.3 audit criteria
24 - 3.9.4 audit evidence
25 - 3.9.5 audit findings
25 - 3.9.6 audit conclusion
25 - 3.9.7 audit client
25 - 3.9.8 auditee
25 - 3.9.9 auditor
25 - 3.9.10 audit team
25 - 3.9.11 technical expert
25 - 3.9.12 competence
25 - 3.10 Terms related to quality assurance for measurement processes
25 - 3.10.1 measurement control system
25 - 3.10.2 measurement process
26 - 3.10.3 metrological confirmation
26 - 3.10.4 measuring equipment
26 - 3.10.5 metrological characteristic
26 - 3.10.6 metrological function
27 - Annex A - Methodology used in the development of the vocabulary
27 - A.1 Introduction
27 - A.2 Content of a vocabulary entry and the substitution rule
27 - A.3 Concept relationships and their graphical representation
27 - A.3.1 General
27 - A.3.2 Generic relation
28 - A.3.3 Partitive relation
28 - A.3.4 Associative relation
29 - A.4 Concept diagrams
36 - Bibliography
37 - Alphabetical index

Provides guidance on the fundamentals of quality management systems as described in the ISO 9000 series of Standards, and a vocabulary of terms used in quality management. This Standard is identical with and has been reproduced from ISO 9000:2000.

This International Standard describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.This International Standard is applicable to the following:a) organizations seeking advantage through the implementation of a quality management system;b) organizations seeking confidence from their suppliers that their product requirements will be satisfied;c) users of the products;d) those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers,customers, regulators);e) those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators, certification/registration bodies);f) those internal or external to the organization who give advice or training on the quality management system appropriate to that organization;g) developers of related standards.

First published in Australia as part of AS 1057-1971.
Second edition 1982.
Third edition 1985.
AS 3900/ISO 9000 first published in Australia 1987.
First published in New Zealand as part of NZS 5604:1987.
NZS 5600.1 first published 1987.
AS 3900-1987/ISO 9000:1987 and NZS 5600.1:1987 redesignated in 1990 as Joint Standard AS 3900-1987/NZS 9000:1990/ISO 9000:1987.
Redesignated in 1992 as Joint Standard A 3900.1-1987/NZS 9000:1990/ISO 9000:1987.
Jointly revised and redesignated AS/NZS ISO 9000.1:1994.
AS 1057-1985 and NZS 5604:1987 jointly revised, amalgamated and redesignated in part as AS/NZS ISO 8402:1994.
AS/NZS ISO 8402:1994 and AS/NZS ISO 9000.1:1994 revised, amalgamated and redesignated AS/NZS ISO 9000(Int):2000.
Jointly revised and designated AS/NZS ISO 9000:2000.