AS/NZS ISO 8402:1994

1 - AS/NZS ISO 8402:1994 QUALITY MANAGEMENT AND QUALITY ASSURANCE - VOCABULARY
4 - Preface
5 - Contents
6 - Foreword
7 - Introduction
9 - Scope
9 - Terms and definitions
9 - Section 1: General terms
9 - 1.1 entity item
9 - 1.2 process
9 - 1.3 procedure
9 - 1.4 product
10 - 1.5 service
10 - 1.6 service delivery
10 - 1.7 organization
10 - 1.8 organizational structure
10 - 1.9 customer
10 - 1.10 supplier
10 - 1.11 purchaser
10 - 1.12 contractor
10 - 1.13 subcontractor
11 - Section 2: Terms related to quality
11 - 2.1 quality
11 - 2.2 grade
11 - 2.3 requirements for quality
11 - 2.4 requirements of society
12 - 2.5 dependability
12 - 2.6 compatibility
12 - 2.7 interchangeability
12 - 2.8 safety
12 - 2.9 conformity
12 - 2.10 nonconformity
12 - 2.11 defect
12 - 2.12 product liability
12 - 2.13 qualification process
12 - 2.14 qualified
12 - 2.15 inspection
13 - 2.16 self-inspection
13 - 2.17 verification
13 - 2.18 validation
13 - 2.19 objective evidence
14 - Section 3: Terms related to quality system
14 - 3.1 quality policy
14 - 3.2 quality management
14 - 3.3 quality planning
14 - 3.4 quality control
14 - 3.5 quality assurance
14 - 3.6 quality system
15 - 3.7 total quality management
15 - 3.8 quality improvement
15 - 3.9 management review
15 - 3.10 contract review
15 - 3.11 design review
15 - 3.12 quality manual
15 - 3.13 quality plan
16 - 3.14 specification
16 - 3.15 record
16 - 3.16 traceability
17 - Section 4: Terms related to tools and techniques
17 - 4.1 quality loop
17 - 4.2 quality-related costs
17 - 4.3 quality losses
17 - 4.4 model for quality assurance
17 - 4.5 degree of demonstration
17 - 4.6 quality evaluation
17 - 4.7 quality surveillance
17 - 4.8 hold point
18 - 4.9 quality audit
18 - 4.10 quality audit observation
18 - 4.11 quality auditor
18 - 4.12 auditee
18 - 4.13 preventive action
18 - 4.14 corrective action
18 - 4.15 disposition of nonconformity
18 - 4.16 production permit deviation permit
18 - 4.17 waiver concession
19 - 4.18 repair
19 - 4.19 rework
20 - Annex A - Bibliography
21 - Alphabetical index

Defines the fundamental terms relating to concepts used in quality-related Standards. Clarifies and standardizes terms as they apply to quality management, including quality control and assurance. Technically identical with and reproduced from the English language component of ISO 8402:1994.

This International Standard defines the fundamental terms relating to quality concepts, as they apply to all areas, for the pr epa rat io n and us e of quality-related standards and for mutual understanding in international communications.

First published in Australia as AS 1057-1971.
Second edition 1982.
Third edition 1985.
First published in New Zealand as NZS 5604:1987.
Jointly revised and redesignated in part as Joint Standard AS/NZS ISO 8402:1994.