15/30294328 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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BS 8543 - COMPLAINTS HANDLING IN ORGANIZATIONS - SPECIFICATION
Hardcopy , PDF
06-30-2015
English
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Foreword
1 Scope
2 Terms and definitions
3 General principles
4 Complaints-handling framework
5 Planning and design
6 Operation of the complaints-handling system
7 Maintenance and improvement
Annexes
Annex A (informative) - Objectivity
Annex B (informative) - Unacceptable and unreasonable behaviors
Annex C (informative) - Responsibilities and authorities of complaints
handling roles
Annex D (informative) - Accessibility
Annex E (informative) - Effective apologies, remedies and options
for redress
Annex F (informative) - Maintenance and improvement
Bibliography
BS 8543.
| Committee |
SVS/0/4
|
| DocumentType |
Draft
|
| Pages |
30
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| BS EN ISO 9004:2009 | Managing for the sustained success of an organization. A quality management approach |
| ISO 19011:2011 | Guidelines for auditing management systems |
| BS EN ISO 9001:2015 | Quality management systems. Requirements |
| BS ISO 10003:2007 | Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations |
| BS EN ISO 19011:2011 | Guidelines for auditing management systems |
| BS EN ISO 9000:2015 | Quality management systems. Fundamentals and vocabulary |
| BS ISO 10002:2014 | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
| BS 18477:2010 | Inclusive service provision. Requirements for identifying and responding to consumer vulnerability |
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