13/30270857 DC : 0
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
BS 8477 - CODE OF PRACTICE FOR CUSTOMER SERVICE
Hardcopy , PDF
01-31-2014
English
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Customer service principles
4 Customer service strategy and culture
5 Resources, people and technology
6 Customer service process
7 Performance review and improvement
Bibliography
BS 8477
| Committee |
SVS/0
|
| DocumentType |
Draft
|
| Pages |
25
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| BS EN ISO 9004:2009 | Managing for the sustained success of an organization. A quality management approach |
| BS EN ISO 9001:2015 | Quality management systems. Requirements |
| BS ISO 14452:2012 | Network services billing. Requirements |
| BS EN 15838:2009 | Customer contact centres. Requirements for service provision |
| BS 8878:2010 | Web accessibility. Code of practice |
| BS ISO 10002:2014 | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
| BS 18477:2010 | Inclusive service provision. Requirements for identifying and responding to consumer vulnerability |
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