EN ISO 19011:2011 COR 2011
Current
Current
The latest, up-to-date edition.
GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
Published date
12-01-2013
Publisher
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Principles of auditing
5 Managing an audit programme
6 Performing an audit
7 Competence and evaluation of auditors
Annex A (informative) - Guidance and illustrative
examples of discipline-specific knowledge
and skills of auditors
Annex B (informative) - Additional guidance for
auditors for planning and conducting audits
Bibliography
Gives guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit programme, auditors and audit teams.
| DevelopmentNote |
Supersedes EN ISO 14010, EN ISO 14011, EN ISO 14012, EN 30011-1, EN 30011-2 AND EN 30011-3. (11/2002)
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| DocumentType |
Standard
|
| PublisherName |
Comite Europeen de Normalisation
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ÖNORM EN ISO 19011 : 2018 11 01 | Identical |
| NS EN ISO 19011 : 2018 | Identical |
| UNI EN ISO 19011:2018 | Identical |
| NF EN ISO 19011 : 2012 | Identical |
| SN EN ISO 19011 : 2012 | Identical |
| I.S. EN ISO 19011:2011 | Identical |
| DIN EN ISO 19011:2011-12 | Identical |
| UNI EN ISO 19011 : 2012 | Identical |
| PN EN ISO 19011 : NOV 2012 | Identical |
| BS EN ISO 19011:2011 | Identical |
| NS EN ISO 19011 : 2011 | Identical |
| UNE-EN ISO 19011:2012 | Identical |
| ISO 19011:2011 | Identical |
| NBN EN ISO 19011 : 2011 | Identical |
| BS EN ISO 19011:2018 | Identical |
| UNE-EN ISO 19011:2018 | Identical |
| ISO 19011:2018 | Identical |
| NEN EN ISO 19011 : 2011 | Identical |
| ONORM EN ISO 19011 : 2013 | Identical |
| DIN EN ISO 19011:2018-10 | Identical |
| DS/EN ISO 19011:2018 | Identical |
| DS EN ISO 19011 : 2012 | Identical |
| BS EN 15224:2016 | Quality management systems. EN ISO 9001:2015 for healthcare |
| 10/30206406 DC : 0 | BS EN 16214-2 - SUSTAINABLY PRODUCED BIOMASS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS FOR BIOFUELS AND BIOLIQUIDS - PART 2: CONFORMITY ASSESSMENT, INCLUDING CHAIN OF CUSTODY AND MASS BALANCE |
| CEI UNI EN 16247-3 : 2015 | ENERGY AUDITS - PART 3: PROCESSES |
| DD CEN/TS 15224:2005 | Health services. Quality management systems. Guide for the use of EN ISO 9001:2000 |
| UNI CEN/TS 16214-2 : 2014 | SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 2: CONFORMITY ASSESSMENT INCLUDING CHAIN OF CUSTODY AND MASS BALANCE |
| I.S. EN 16844:2017+A2:2019 | Aesthetic medicine services - Non-surgical medical treatments |
| CEN/TR 15472:2006 | Postal services - Measurement of transit times for parcels by the use of a track and trace system |
| I.S. EN 1090-1:2009 | EXECUTION OF STEEL STRUCTURES AND ALUMINIUM STRUCTURES - PART 1: REQUIREMENTS FOR CONFORMITY ASSESSMENT OF STRUCTURAL COMPONENTS |
| I.S. EN 15358:2011 | SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS |
| I.S. CEN TR 15472:2006 | POSTAL SERVICES - MEASUREMENT OF TRANSIT TIMES FOR PARCELS BY THE USE OF A TRACK AND TRACE SYSTEM |
| EN 9223-105:2018 | Programme Management - Configuration Management - Part 105: Glossary |
| UNI EN 1090-1 : 2012 | EXECUTION OF STEEL STRUCTURES AND ALUMINIUM STRUCTURES - PART 1: REQUIREMENTS FOR CONFORMITY ASSESSMENT OF STRUCTURAL COMPONENTS |
| UNI CEI EN 16247-3 : 2014 | ENERGY AUDITS - PART 3: PROCESSES |
| S.R. CEN/TS 15472:2016 | Postal services - Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing |
| BS EN 14508:2016 | Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail |
| EN 13084-7:2012 | Free-standing chimneys - Part 7: Product specifications of cylindrical steel fabrications for use in single wall steel chimneys and steel liners |
| CEN/TS 15224:2005 | Health services - Quality management systems - Guide for the use of EN ISO 9001:2000 |
| CEN/TS 15472:2016 | Postal services - Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing |
| EN 15224:2016 | Quality management systems - EN ISO 9001:2015 for healthcare |
| EN 1090-1:2009+A1:2011 | Execution of steel structures and aluminium structures - Part 1: Requirements for conformity assessment of structural components |
| EN 15358:2011 | Solid recovered fuels - Quality management systems - Particular requirements for their application to the production of solid recovered fuels |
| BS EN 1090-1 : 2009 | EXECUTION OF STEEL STRUCTURES AND ALUMINIUM STRUCTURES - PART 1: REQUIREMENTS FOR CONFORMITY ASSESSMENT OF STRUCTURAL COMPONENTS |
| 10/30236007 DC : 0 | BS EN 16214-1 - SUSTAINABLY PRODUCED BIOMASS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS FOR BIOFUELS AND BIOLIQUIDS - PART 1: TERMINOLOGY |
| 15/30179639 DC : 0 | BS EN 14508 - POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL |
| UNE-EN 1090-1:2011 | Execution of steel structures and aluminium structures - Part 1: Requirements for conformity assessment of structural components |
| UNI EN 15358 : 2011 | SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS |
| CEN Guide 14:2010 | Common policy guidance for addressing standardisation on qualification of professions and personnel |
| S.R. CWA 16275:2011 | GUIDELINES FOR THE SELECTION OF CONSULTANTS ADVISING SMES ON INTEGRATED QUALITY, ENVIRONMENT, HEALTH AND SAFETY MANAGEMENT SYSTEMS |
| S.R. CEN/TS 16214-2:2014 | SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 2: CONFORMITY ASSESSMENT INCLUDING CHAIN OF CUSTODY AND MASS BALANCE |
| UNE-EN 15224:2017 | Quality management systems - EN ISO 9001:2015 for healthcare |
| DIN EN 13850:2013-04 | POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL |
| DIN EN 13084-7:2013-03 | FREE-STANDING CHIMNEYS - PART 7: PRODUCT SPECIFICATIONS OF CYLINDRICAL STEEL FABRICATIONS FOR USE IN SINGLE WALL STEEL CHIMNEYS AND STEEL LINERS |
| I.S. EN 14508:2016 | POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL |
| I.S. EN 13084-7:2012 | FREE-STANDING CHIMNEYS - PART 7: PRODUCT SPECIFICATIONS OF CYLINDRICAL STEEL FABRICATIONS FOR USE IN SINGLE WALL STEEL CHIMNEYS AND STEEL LINERS |
| VDI 4060 Blatt 1:2005-06 | Integrated Management Systems - Guidance for practical implementation - General information |
| VDI/VDE 3516 Blatt 2:1981-07 | Process analytical equipment for fluids |
| BS EN 15358:2011 | Solid recovered fuels. Quality management systems. Particular requirements for their application to the production of solid recovered fuels |
| PD CEN/TS 15472:2016 | Postal services. Method for measurement of parcel transit time for cross-border parcels within the European Union and EFTA using Tracking and Tracing |
| PD CEN/TR 15472:2006 | Postal services. Measurement of transit times for parcels by the use of a track and trace system |
| UNE-EN 16214-1:2013 | Sustainability criteria for the production of biofuels and bioliquids for energy applications - Principles, criteria, indicators and verifiers - Part 1: Terminology |
| UNE-EN 15358:2011 | Solid recovered fuels - Quality management systems - Particular requirements for their application to the production of solid recovered fuels |
| UNE-EN 16372:2015 | Aesthetic surgery services |
| BS EN 16247-3:2014 | Energy audits Processes |
| DIN CEN/TS 15472;DIN SPEC 16590:2016-08 | POSTAL SERVICES - METHOD FOR MEASUREMENT OF PARCEL TRANSIT TIME FOR CROSS-BORDER PARCELS WITHIN THE EUROPEAN UNION AND EFTA USING TRACKING AND TRACING |
| DIN EN 16214-1:2012-11 | SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 1: TERMINOLOGY |
| S.R. CEN/TS 16822:2015 | TEXTILES AND TEXTILE PRODUCTS - SELF-DECLARED ENVIRONMENTAL CLAIMS - USE OF THE TERMS |
| I.S. EN 16372:2014 | AESTHETIC SURGERY SERVICES |
| BS EN 9104-001:2013 | Aerospace series. Quality management systems Requirements for Aviation, Space, and Defence Quality Management System Certification Programs |
| I.S. EN 15224:2016 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| I.S. EN 9223-105:2018 | PROGRAMME MANAGEMENT - CONFIGURATION MANAGEMENT - PART 105: GLOSSARY |
| EN 16844:2017 | Aesthetic medicine services - Non-surgical medical treatments |
| DIN EN 14508:2016-06 | POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL |
| CEN/TS 16214-2:2014 | Sustainability criteria for the production of biofuels and bioliquids for energy applications - Principles, criteria, indicators and verifiers - Part 2: Conformity assessment including chain of custody and mass balance |
| EN 13850:2012 | Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail |
| I.S. EN 13850:2012 | POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL |
| UNI EN 13850 : 2013 | POSTAL SERVICES - QUALITY OF SERVICES - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE PRIORITY MAIL AND FIRST CLASS MAIL |
| EN 16247-3:2014 | Energy audits - Part 3: Processes |
| UNI EN 13084-7 : 2013 | FREE-STANDING CHIMNEYS - PART 7: PRODUCT SPECIFICATIONS OF CYLINDRICAL STEEL FABRICATIONS FOR USE IN SINGLE WALL STEEL CHIMNEYS AND STEEL LINERS |
| PD CEN/TS 16214-2:2014 | Sustainability criteria for the production of biofuels and bioliquids for energy applications. Principles, criteria, indicators and verifiers Conformity assessment including chain of custody and mass balance |
| I.S. EN 16844:2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL PROCEDURES |
| 15/30322460 DC : 0 | BS EN 9223-105 - PROGRAMME MANAGEMENT - CONFIGURATION MANAGEMENT - PART 105: GLOSSARY |
| PREN 14508 : DRAFT 2015 | POSTAL SERVICES - QUALITY OF SERVICE - MEASUREMENT OF THE TRANSIT TIME OF END-TO-END SERVICES FOR SINGLE PIECE NON-PRIORITY MAIL AND SECOND CLASS MAIL |
| BS EN 16214-1:2012 | Sustainability criteria for the production of biofuels and bioliquids for energy applications. Principles, criteria, indicators and verifiers Terminology |
| DD CEN/TS 15358:2006 | Solid recovered fuels. Quality management systems. Particular requirements for their application to the production of solid recovered fuels |
| PREN 9223-105 : DRAFT 2016 | PROGRAMME MANAGEMENT - CONFIGURATION MANAGEMENT - PART 105: GLOSSARY |
| PREN 9100 : 200P4 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS |
| UNE-EN 9104-001:2013 | Aerospace series - Quality management systems - Part 001: Requirements for Aviation, Space, and Defence Quality Management System Certification Programs |
| I.S. EN 16214-1:2012 | SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 1: TERMINOLOGY |
| I.S. EN 16247-3:2014 | ENERGY AUDITS - PART 3: PROCESSES |
| BS EN 13084-7:2012 | Free-standing chimneys Product specifications of cylindrical steel fabrications for use in single wall steel chimneys and steel liners |
| UNE-EN 13084-7:2013 | Free-standing chimneys - Part 7: Product specifications of cylindrical steel fabrications for use in single wall steel chimneys and steel liners |
| UNE-EN 13850:2013 | Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail |
| EN 16372:2014 | Aesthetic surgery services |
| EN 16214-1:2012 | Sustainability criteria for the production of biofuels and bioliquids for energy applications - Principles, criteria, indicators and verifiers - Part 1: Terminology |
| EN 9104:2006 | Aerospace series - Quality management systems - Requirements for Aerospace Quality Management System Certification/Registrations Programs |
| EN 14508:2016 | Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail |
| I.S. CEN TS 15358:2006 | SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS |
| BS EN 16372:2014 | Aesthetic surgery services |
| DIN EN 16247-3 E : 2014 | ENERGY AUDITS - PART 3: PROCESSES |
| PD CEN/TS 16822:2015 | Textiles and textile products. Self-declared environmental claims. Use of the terms |
| S.R. CEN Guide 14:2010 | COMMON POLICY GUIDANCE FOR ADDRESSING STANDARDIZATION ON QUALIFICATION OF PROFESSIONS AND PERSONNEL |
| DIN EN 15224:2016-04 (Draft) | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| DIN EN 16247-3:2014-08 | Energy audits - Part 3: Processes |
| 09/30202002 DC : 0 | BS EN 15358 - SOLID RECOVERED FUELS - QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THEIR APPLICATION TO THE PRODUCTION OF SOLID RECOVERED FUELS |
| I.S. CEN TS 15224:2006 | HEALTH SERVICES - QUALITY MANAGEMENT SYSTEMS - GUIDE FOR THE USE OF EN ISO 9001:2000 |
| UNE-EN 16247-3:2014 | Energy audits - Part 3: Processes |
| S.R. CWA 16030:2009 | CODE OF PRACTICE FOR IMPLEMENTING QUALITY IN MOBILITY MANAGEMENT IN SMALL AND MEDIUM SIZED CITIES |
| I.S. EN 9104-001:2013 | AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - PART 001: REQUIREMENTS FOR AVIATION, SPACE, AND DEFENCE QUALITY MANAGEMENT SYSTEM CERTIFICATION PROGRAMS |
| UNI EN 9104-001 : 2013 | AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - PART 001: REQUIREMENTS FOR AVIATION, SPACE, AND DEFENCE QUALITY MANAGEMENT SYSTEM CERTIFICATION PROGRAMS |
| UNI EN 16214-1 : 2012 | SUSTAINABILITY CRITERIA FOR THE PRODUCTION OF BIOFUELS AND BIOLIQUIDS FOR ENERGY APPLICATIONS - PRINCIPLES, CRITERIA, INDICATORS AND VERIFIERS - PART 1: TERMINOLOGY |
| BS EN 16844 : 2017 | AESTHETIC MEDICINE SERVICES - NON-SURGICAL MEDICAL TREATMENTS |
| BS EN 13850:2012 | Postal Services. Quality of Services. Measurement of the transit time of end-to-end services for single piece priority mail and first class mail |
| DIN EN 15224:2017-05 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| CEN/TS 15358:2006 | Solid recovered fuels - Quality management systems - Particular requirements for their application to the production of solid recovered fuels |
| CEN/TS 16822 | Textiles and textile products - Self-declared environmental claims - Use of the terms |
| DIN EN 1090-1:2012-02 | Execution of steel structures and aluminium structures - Part 1: Requirements for conformity assessment of structural components (includes Amendment A1:2011) |
| ISO 2859-4:2002 | Sampling procedures for inspection by attributes Part 4: Procedures for assessment of declared quality levels |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ISO 22000:2005 | Food safety management systems Requirements for any organization in the food chain |
| ISO/IEC 27003:2017 | Information technology — Security techniques — Information security management systems — Guidance |
| ISO/IEC 27004:2016 | Information technology — Security techniques — Information security management — Monitoring, measurement, analysis and evaluation |
| ISO 31000:2009 | Risk management Principles and guidelines |
| ISO 50001:2011 | Energy management systems Requirements with guidance for use |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 27005:2011 | Information technology Security techniques Information security risk management |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO 28000:2007 | Specification for security management systems for the supply chain |
| ISO/IEC 27000:2016 | Information technology Security techniques Information security management systems Overview and vocabulary |
| ISO 30301:2011 | Information and documentation Management systems for records Requirements |
| ISO 14050:2009 | Environmental management Vocabulary |
| ISO Guide 73:2009 | Risk management — Vocabulary |
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