CSA ISO 10001 : 2008 : R2017
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
Hardcopy , PDF
05-12-2020
English, French
01-01-2017
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Foreword
0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Code framework
6 Planning, design and development
7 Implementation
8 Maintenance and improvement
Annex A (informative) - Simplified examples of components of
codes for different organizations
Annex B (informative) - Inter-relationship of ISO 10001, ISO
10002 and ISO 10003
Annex C (informative) - Guidance for small businesses
Annex D (normative) - Guidance on accessibility
Annex E (normative) - Guidance on input from interested parties
Annex F (informative) - Code framework
Annex G (informative) - Guidance on adopting a code provided
by another organization
Annex H (normative) - Guidance on preparing the code
Annex I (normative) - Guidance on preparing communication plans
Bibliography
Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.
| DocumentType |
Standard
|
| Pages |
40
|
| ProductNote |
Reconfirmed EN
|
| PublisherName |
Canadian Standards Association
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 10001:2007 | Identical |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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