UNE-EN ISO 18295-2:2018
Current
Current
The latest, up-to-date edition.
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
Available format(s)
Hardcopy , PDF
Language(s)
English, Spanish, Castilian
Published date
28-03-2018
Publisher
Important note : All end users must be registered with an Account prior to user licenses being assigned.| Committee |
CTN GET14
|
| DevelopmentNote |
Supersedes UNE EN 15838. (03/2018)
|
| DocumentType |
Standard
|
| Pages |
16
|
| PublisherName |
Asociacion Espanola de Normalizacion
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| EN ISO 18295-2:2017 | Identical |
| ISO 18295-2:2017 | Identical |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 18295-1:2017 | Customer contact centres — Part 1: Requirements for customer contact centres |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.