UNE-CEN/TS 16880:2015
Current
Current
The latest, up-to-date edition.
Service excellence - Creating outstanding customer experiences through service excellence
Available format(s)
Hardcopy , PDF
Language(s)
Spanish, Castilian, English
Published date
16-12-2015
Publisher
Important note : All end users must be registered with an Account prior to user licenses being assigned.| Committee |
CTN 309/SC 1
|
| DocumentType |
Standard
|
| Pages |
30
|
| PublisherName |
Asociacion Espanola de Normalizacion
|
| Status |
Current
|
| Standards | Relationship |
| CEN/TS 16880:2015 | Identical |
| DIN SPEC 77224:2011-07 | Achieving Customer Delight Through Service Excellence |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 9001:2015 | Quality management systems — Requirements |
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