TS 102 844 : 1.2.1
Current
The latest, up-to-date edition.
USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS
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Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 Approach for Conformity Assessment
5 Scope of conformity assessment
6 Audit team for conformity assessment
7 Audit activities
8 Assessment of the campaign process
9 Assessment of the campaign definition and operation
10 Assessment by the audit team
11 QoSAP Resources and testing equipment
12 Audit report
13 Monitoring the conformity
14 Audit duration
Annex A (informative): List of European accreditation
bodies members of EA (European Cooperation for
Accreditation)
Annex B (informative): Bibliography
History
Gives the specific requirements an independent body should comply with in addition to the generic standards ISO/IEC Guide 65 to provide conformity assessment of the QoS assessment process of Information and Communication Technology (ICT) services to EG 202 843 and other relevant standards listed in the present document.
| Committee |
USER
|
| DocumentType |
Standard
|
| Pages |
14
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
| EG 202 009-1 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS |
| TS 102 852 : 1.1.2 | USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES |
| EG 202 934 : 1.1.2 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| EN 45011 : 1998 | GENERAL REQUIREMENTS FOR BODIES OPERATING PRODUCT CERTIFICATION SYSTEMS |
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
| ISO/IEC Guide 65:1996 | General requirements for bodies operating product certification systems |
| EN 45020 : 2006 | STANDARDIZATION AND RELATED ACTIVITIES - GENERAL VOCABULARY |
| TS 102 852 : 1.1.2 | USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES |
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