TR NWT 000284 : ISSUE 2

1 INTRODUCTION
    1.1 Summary
    1.2 Motivation
          1.2.1 Design for Reliability and Quality
          1.2.2 Keys to Product Reliability
    1.3 Relationship to Other Requirements documents
    1.4 Conformance to Requirements
    1.5 Updating the RQSSGR
2 SYSTEM DESIGN AND ARCHITECTURE
    2.1 Introduction
    2.2 System-Reliability Performance
          2.2.1 Circuit Switch
          2.2.2 Public Packet Switch Network (PPSN) Network
                  Network Elements
          2.2.3 Common Channel Signaling (CCS) Network
          2.2.4 Operator Services System
          2.2.5 Integrated Services Digital Network (ISDN)
          2.2.6 Operations Capability
          2.2.7 Maintenance
    2.3 Hardware Design and Architecture
          2.3.1 Reliability Assurance Program
          2.3.2 Reliability Architecture
          2.3.3 Reliability Analysis
          2.3.4 Reliability and Quality Specification
          2.3.5 Traffic
          2.3.6 Subcontracted Design, Development and
                  Manufacture
          2.3.7 Physical Design and System Environment
          2.3.8 Human Factors
    2.4 Software Design and Architecture
          2.4.1 Definitions
          2.4.2 Design for Reliability and Quality
          2.4.3 Firmware
          2.4.4 Patching
          2.4.5 Testing
          2.4.6 Feature/Release Delivery Information
          2.4.7 Referenced Requirements
    2.5 Conformance to Requirements
          2.5.1 Customer's Technical Analysis Program
          2.5.2 Customer's Reliability and Quality
                  Analysis Program
          2.5.3 Generic Source Inspection Program
3 MANUFACTURING AND PRODUCTION
    3.1 Introduction
    3.2 Testing
          3.2.1 Overview
          3.2.2 Background
          3.2.3 General Definitions of Completed Items
          3.2.4 Overall Test Process Requirements
          3.2.5 Product Testing Requirements
    3.3 Component and Device Reliability
          3.3.1 Overview
          3.3.2 Supplier and Component Qualification
          3.3.3 Lot Controls
          3.3.4 Feedback and Corrective Action
          3.3.5 Device Quality Levels
    3.4 Product Inspection
          3.4.1 Overview
          3.4.2 Inspection Authority
          3.4.3 Standards of Reliability and Quality
          3.4.4 Scope
          3.4.5 Testing a Random Sample of All Product
    3.5 Supplier Data Program
          3.5.1 Overview
          3.5.2 Forms of Inspection
          3.5.3 Sample Size
          3.5.4 Periodic Product and Process Requalification
                  Test
          3.5.5 Reinstitution of Inspection
          3.5.6 Subcontractor Inspection Data
    3.6 Quality Program
    3.7 Manufacturing Program
    3.8 Periodic Product and Process Requalification
          3.8.1 Physical Design and NEBS
          3.8.2 Circuit Switch Functional Parameters
                  3.8.2.1 Basic Call Processing
                  3.8.2.2 Call Processing Features
                  3.8.2.3 Loop Signaling
                  3.8.2.4 Trunk Signaling
                  3.8.2.5 AMA Testing
                  3.8.2.6 Transmission Testing
                  3.8.2.7 Service Recovery and Protection
                  3.8.2.8 Equal Access
                  3.8.2.9 Maintenance Activities
                  3.8.2.10 ISDN
                  3.8.2.11 Common Channel Signaling
          3.8.3 Packet Switched Network Functional
                  Capabilities
4 IN-SERVICE PERFORMANCE & PRODUCT SUPPORT
    4.1 In-Service Performance
          4.1.1 Overview
                  4.1.1.1 Reliability & Quality Management
                  4.1.1.2 Outage Performance
                  4.1.1.3 Field Performance Studies
          4.1.2 Supplier's Program
                  4.1.2.1 System Performance Monitoring
                  4.1.2.2 Software Performance Tracking
                  4.1.2.3 Hardware Replacement Tracking
    4.2 Product Support
          4.2.1 Reliability and Quality Cost
                  4.2.1.1 Introduction
                  4.2.1.2 Supplier's Reliability and
                            Quality Cost Program
          4.2.2 Engineering and Ordering
                  4.2.2.1 Overview
                  4.2.2.2 Requirements
          4.2.3 Installations
                  4.2.3.1 Overview
                  4.2.3.2 Requirements
          4.2.4 First Office Application
                  4.2.4.1 Overview
                  4.2.4.2 Requirements
          4.2.5 Training
                  4.2.5.1 Overview
                  4.2.5.2 Requirements
          4.2.6 Technical Assistance
                  4.2.6.1 Overview
                  4.2.6.2 Requirements
          4.2.7 Deliverable Customer Documentation
                  4.2.7.1 Overview
                  4.2.7.2 Requirements
          4.2.8 Product Change Procedures
                  4.2.8.1 Overview
                  4.2.8.2 Requirements
          4.2.9 Repair
                  4.2.9.1 Overview
                  4.2.9.2 Requirements
          4.2.10 Supplier's Spare Plan
                  4.2.10.1 Overview
                  4.2.10.2 Requirements
          4.2.11 Engineering Complaints
                  4.2.11.1 Overview
                  4.2.11.2 Requirements
5 ACRONYMS & ABBREVIATIONS
6 REFERENCES

Provides Telcordia's view of generic reliability and quality requirements and objectives for switching systems. These requirements are intended to help assure that a supplier's system provides excellent service, that maintenance costs are continually reduced and that stable and dependable system operation is provided. Key aspects of product design and manufacturing process are addressed.