TR 103 073 : 1.1.1
Current
The latest, up-to-date edition.
UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE
Hardcopy , PDF
English
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Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Background
4.1 The benefits of UCI with evolving network architectures
4.2 The need for a "Design for All" approach
4.3 Changes of relevant user characteristics
5 The requirements capture process
5.1 Methodology
5.2 Taxonomy of key user characteristics/issues for UCI
consideration
5.3 In-depth Interviews
5.4 Questionnaires
5.5 Comment on interviews and questionnaires
6 Important communication issues identified
6.1 Requirements focus
6.2 Accessibility
6.3 Usability
6.4 Privacy and trust
6.5 Control of communications set-up
6.6 Control of making a communication
6.7 Contacting the emergency services
7 Conclusion
Annex A: Generic user requirements for communications systems
A.1 Notes relating to the user requirements
A.2 The user requirements
Annex B: Organizations consulted
B.1 Organizations associated with young children
B.2 Organizations associated with elderly people
B.3 Organizations associated with people with disabilities
Annex C: Questionnaires
History
Informs on the use of UCI systems to improve communications for disabled, young people (up to 12 years of age) and elderly people. In addition the present document reports the process that was used to determine the important communication usability issues identified by means of consultations with key stakeholders (e.g. groups representing disabled people, elderly users and young people up to 12 years of age) and more widely distributed questionnaires.
| Committee |
HF
|
| DocumentType |
Standard
|
| Pages |
57
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TR 103 180 : 1.2.1 | ACCESS AND TERMINALS (AT); STUDY ON EMERGENCY COMMUNICATIONS; ASPECTS RELATED TO FIXED LINE TERMINALS |
| EG 202 301 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); USING UCI TO ENHANCE COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE |
| TR 102 612 : 1.1.1 | HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1) |
| EG 202 320 : 1.2.1 | HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS |
| TR 102 133 : 1.1.1 | HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES |
| EG 202 067 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); SYSTEM FRAMEWORK |
| EG 201 472 : 1.1.1 | HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS |
| EG 202 116 : 1.2.2 | HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL" |
| EG 201 940 : 1.1.1 | HUMAN FACTORS (HF); USER IDENTIFICATION SOLUTIONS IN CONVERGING NETWORKS |
| TR 103 077 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); MAXIMIZING THE USABILITY OF UCI BASED SYSTEMS |
| ETR 329 : 20001 | HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS) |
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