ISO/TS 10004:2010
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Quality management Customer satisfaction Guidelines for monitoring and measuring
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
22-03-2019
French, English
08-04-2010
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ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.
ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
| DevelopmentNote |
DRAFT ISO/DIS 10004 is also available for this standard. (02/2011)
|
| DocumentType |
Technical Specification
|
| Pages |
30
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| TS ISO 10004:2011 | Identical |
| NEN NPR ISO/TS 10004 : 2010 | Identical |
| DD ISO/TS 10004:2010 | Identical |
| DIN SPEC 91234 : 2011 | Identical |
| FD ISO/TS 10004 : 2010 FD | Identical |
| UNI ISO/TS 10004 : 2011 | Identical |
| DIN ISO/TS 10004;DIN SPEC 91234:2011-11 | Identical |
| UNE-ISO/TS 10004:2010 EX | Identical |
| UNI/TR 11486 : 2013 | QUALITY MANAGEMENT SYSTEM - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LIBRARIES |
| CEN Guide 15:2012 | Guidance document for the development of service standards |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| BS ISO 10018:2012 | Quality management. Guidelines on people involvement and competence |
| BIP 2208 : 2010 | CUSTOMER SERVICES COLLECTION - QUALITY SERVICE - COMPETITIVE BUSINESS, AND THE STANDARDS BS 8477, BS ISO 10001 AND BS ISO 10002 |
| 12/30271063 DC : 0 | PD ISO/IEC/TS 17021-3 - CONFORMITY ASSESSMENT - REQUIREMENTS FOR BODIES PROVIDING AUDIT AND CERTIFICATION OF MANAGEMENT SYSTEMS - PART 3: COMPETENCE REQUIREMENTS FOR AUDITING AND CERTIFICATION OF QUALITY MANAGEMENT SYSTEMS |
| UNE-ISO 10018:2015 | Quality management. Guidelines on people involvement and competence |
| SWiFT 9:2012 | UNIVERSAL DESIGN FOR ENERGY SUPPLIERS |
| 12/30209299 DC : 0 | BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| BIP 2206 : 2012 | QUALITY IN MARKET RESEARCH FROM THEORY TO PRACTICE |
| CSA ISO 9004 : 2009 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| CSA ISO 9004 : 2009 : R2015 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| DIN EN ISO 9004:2009-12 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO/TR 13425:2006 | Guidelines for the selection of statistical methods in standardization and specification |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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