ISO/IEC TR 20000-3:2009
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
08-04-2019
English
14-10-2009
Important note : All end users must be registered with an Account prior to user licenses being assigned.
ISO/IEC TR 20000-3:2009 provides guidance on scope definition, applicability and demonstration of conformance for service providers aiming to meet the requirements of ISO/IEC 20000-1, or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It can also assist service providers who are considering using ISO/IEC 20000-1 for implementing a service management system (SMS) and who need specific advice on whether ISO/IEC 20000-1 is applicable to their circumstances and how to define the scope of their SMS.
ISO/IEC TR 20000-3:2009 supplements the advice in ISO/IEC 20000-2, which provides generic guidelines for implementing an SMS in accordance with ISO/IEC 20000-1.
Service providers who wish to implement an SMS based on ISO/IEC 20000-1 are required to define the scope of their SMS. Most service providers are dependent on a complex supply chain for the delivery of the overall service. Most service providers provide a range of services to several different types of customer. This makes the definition of service management scope, and the agreement of the scope statement, a complex stage in the service provider's adoption of ISO/IEC 20000. ISO/IEC TR 20000-3:2009 provides guidance on the applicability of ISO/IEC 20000-1 and scope of the SMS based on practical examples.
ISO/IEC TR 20000-3:2009 takes the form of explanations, guidance and recommendations. It provides practical examples of the scope statements to service providers, irrespective of whether they have any previous experience with other management system standards.
| DocumentType |
Standard
|
| Pages |
24
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| UNE-ISO/IEC TR 20000-3:2011 IN | Identical |
| UNI CEI ISO/IEC TR 20000-3 : 2010 | Identical |
| CEI UNI ISO/IEC TR 20000-3 : 2011 | Identical |
| PD ISO/IEC TR 20000-3:2009 | Identical |
| NEN NPR ISO/IEC TR 20000-3 : 2009 | Identical |
| BS ISO/IEC 20000-2:2012 | Information technology. Service management Guidance on the application of service management systems |
| UNE-ISO/IEC 20000-1:2011 | Information technology. Service management. Part 1: Service Management System requirements |
| BS ISO/IEC 20000-1:2011 | Information technology. Service management Service management system requirements |
| ISO/IEC/IEEE 15289:2017 | Systems and software engineering Content of life-cycle information items (documentation) |
| CSA ISO/IEC 20000-1 : 2013 : R2017 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| BS ISO/IEC/IEEE 15289:2011 | Systems and software engineering. Content of life-cycle information products (documentation) |
| BS ISO/IEC/IEEE 15289:2019 | Systems and software engineering. Content of life-cycle information items (documentation) |
| UNE-ISO/IEC 20000-2:2015 | Information technology. Service management. Part 2: Guidance on the application of service management systems |
| CSA ISO/IEC 20000-2 : 2013 : R2017 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS |
| ISO/IEC TS 15504-8:2012 | Information technology Process assessment Part 8: An exemplar process assessment model for IT service management |
| IEEE 20000-2-2013 | IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems |
| CSA ISO/IEC 20000-2:2013 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS |
| CSA ISO/IEC 20000-1 :2013 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| 10/30184538 DC : 0 | BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS |
| CEI UNI ISO/IEC 20000-1 : 2012 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| UNI CEI ISO/IEC 20000-1 : 2012 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS |
| 11/30207802 DC : 0 | BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDELINES ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1 |
| ISO/IEC 17000:2004 | Conformity assessment Vocabulary and general principles |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 17050-1:2004 | Conformity assessment Supplier's declaration of conformity Part 1: General requirements |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology Process assessment Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO/IEC 17011:2004 | Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/IEC 15504-2:2003 | Information technology Process assessment Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO/IEC 17050-2:2004 | Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.