ISO/IEC Guide 76:2008
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Development of service standards Recommendations for addressing consumer issues
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
30-04-2020
English, French
16-01-2008
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ISO/IEC Guide 76:2008 provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. ISO/IEC Guide 76:2008 provides a checklist which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages.
ISO/IEC Guide 76:2008 is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.
| DocumentType |
Guide
|
| Pages |
32
|
| ProductNote |
THIS STANDARD HAVE CORRECT VERSION FOR EN-2008
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| FD ISO/IEC GUIDE 76 : 2009 FD | Identical |
| BIS IS/ISO/IEC GUIDE 76 : 2008 | Identical |
| PD ISO/IEC GUIDE 71:2014 | Guide for addressing accessibility in standards |
| CEN Guide 15:2012 | Guidance document for the development of service standards |
| 14/30296914 DC : 0 | BS ISO/IEC GUIDE 71 - GUIDE FOR ADDRESSING ACCESSIBILITY IN STANDARDS |
| BS EN ISO 13940:2016 | Health informatics. System of concepts to support continuity of care |
| I.S. EN ISO 13940:2016 | HEALTH INFORMATICS - SYSTEM OF CONCEPTS TO SUPPORT CONTINUITY OF CARE (ISO 13940:2015) |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| ISO/IEC TR 17028:2017 | Conformity assessment Guidelines and examples of a certification scheme for services |
| BS ISO 10008:2013 | Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions |
| CEN/CLC Guide 6:2014 | Guide for addressing accessibility in standards |
| EN ISO 13940:2016 | Health informatics - System of concepts to support continuity of care (ISO 13940:2015) |
| CSA ISO 10008 : 2015 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| 12/30209299 DC : 0 | BS ISO 10008 - QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS |
| UNE-EN ISO 13940:2016 | Health informatics - System of concepts to support continuity of care (ISO 13940:2015) |
| PD ISO/IEC TR 17028:2017 | Conformity assessment. Guidelines and examples of a certification scheme for services |
| PD ISO/IEC GUIDE 37:2012 | Instructions for use of products by consumers |
| ISO/IEC Guide 14:2018 | Products and related services — Information for consumers |
| ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
| ISO 13940:2015 | Health informatics — System of concepts to support continuity of care |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 14024:1999 | Environmental labels and declarations Type I environmental labelling Principles and procedures |
| ISO/IEC Guide 14:2003 | Purchase information on goods and services intended for consumers |
| ISO 14021:2016 | Environmental labels and declarations — Self-declared environmental claims (Type II environmental labelling) |
| ISO/IEC Guide 41:2003 | Packaging Recommendations for addressing consumer needs |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO/IEC Guide 51:2014 | Safety aspects — Guidelines for their inclusion in standards |
| ISO 14044:2006 | Environmental management Life cycle assessment Requirements and guidelines |
| ISO/IEC Guide 50:2014 | Safety aspects — Guidelines for child safety in standards and other specifications |
| ISO/TR 14062:2002 | Environmental management Integrating environmental aspects into product design and development |
| ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
| ISO 14004:2016 | Environmental management systems General guidelines on implementation |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 14020:2000 | Environmental labels and declarations — General principles |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO 14025:2006 | Environmental labels and declarations — Type III environmental declarations — Principles and procedures |
| ISO/IEC Guide 46:2017 | Comparative testing of consumer products and related services General principles |
| ISO/IEC Guide 74:2004 | Graphical symbols — Technical guidelines for the consideration of consumers' needs |
| ISO Guide 64:2008 | Guide for addressing environmental issues in product standards |
| ISO 14040:2006 | Environmental management Life cycle assessment Principles and framework |
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