ISO 16355-2:2017
Current
The latest, up-to-date edition.
Applications of statistical and related methods to new technology and product development process — Part 2: Non-quantitative approaches for the acquisition of voice of customer and voice of stakeholder
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
16-02-2017
Important note : All end users must be registered with an Account prior to user licenses being assigned.
ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.
NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
| DevelopmentNote |
Supersedes ISO/DIS 16355-2. (02/2017)
|
| DocumentType |
Standard
|
| Pages |
41
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Standards | Relationship |
| UNI ISO 16355-2:2019 | Identical |
| BS ISO 16355-2:2017 | Identical |
| ISO/TR 16355-8:2017 | Applications of statistical and related methods to new technology and product development process Part 8: Guidelines for commercialization and life cycle |
| 18/30365477 DC : 0 | BS ISO 16355-3 - APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 3: QUANTITATIVE APPROACHES FOR THE ACQUISITION OF VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER |
| BS ISO 16355-4:2017 | Applications of statistical and related methods to new technology and product development process Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder |
| BS ISO 16355-5:2017 | Applications of statistical and related methods to new technology and product development process Solution strategy |
| PD ISO/TR 16355-8:2017 | Applications of statistical and related methods to new technology and product development process Guidelines for commercialization and life cycle |
| ISO 16355-4:2017 | Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder |
| ISO 16355-5:2017 | Applications of statistical and related methods to new technology and product development process — Part 5: Solution strategy |
| ISO 16355-4:2017 | Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.