I.S. EN ISO 9000-1:1994

1 Scope
2 Normative reference
3 Definitions
4 Principal concepts
  4.1 Key objectives and responsibilities for quality
  4.2 Stakeholders and their expectations
  4.3 Distinguishing between quality system requirements
       and product requirements
  4.4 Generic product categories
  4.5 Facets of quality
  4.6 Concept of a process
  4.7 Network of processes in an organization
  4.8 Quality system in relation to the network of
       processes
  4.9 Evaluating quality systems
5 Roles of documentation
  5.1 Value of documentation
  5.2 Documentation and evaluation of quality systems
  5.3 Documentation as a support for quality improvement
  5.4 Documentation and training
6 Quality system situations
7 Selection and use of International Standards an quality
  7.1 General
  7.2 Selection and use
  7.3 Application guidelines
  7.4 Software
  7.5 Dependability
  7.6 Quality assurance: design, development, production,
       installation and servicing
  7.7 Quality assurance: production, installation and
       servicing
  7.8 Quality assurance: final inspection and test
  7.9 Quality management
  7.10 Services
  7.11 Processed materials
  7.12 Quality improvement
  7.13 Audits
  7.14 Auditors
  7.15 Managing audits
  7.16 Quality assurance for measurement
8 Selection and use of International Standards for external
  quality assurance
  8.1 General guidance
  8.2 Selection of model
  8.3 Demonstration of conformance to the selected mode
  8.4 Additional considerations in contractual situations
Annexes
A Terms and definitions taken from ISO 8402:1994
B Product and process factors
  B.1 Purpose
  B.2 Factors
C Proliferation of standards
D Cross-reference list of clause numbers for corresponding
  topics
E Bibliography

Clarifies principal quality-related concepts and distinctions and inter-relationships among them; provides guidance for the selection and use of the ISO 9000 family of International Standards on quality management and quality assurance.