HB 90.2-2000
Current
The latest, up-to-date edition.
The Service Industry Handbook Guide to ISO 9001:2000 (Reconfirmed 2016)
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
English
15-12-2000
Important note : All end users must be registered with an Account prior to user licenses being assigned.
This Handbook is written about the way a service industry operates. It provides a competency-based approach to service development and delivery that recognizes that both the point of contact with the customer is critical, and back-of-house activities are needed to deliver the service to achieve customer satisfaction. It will provide both a sound approach to ISO9001: 2000 for service industries, and a better understanding of the benefits that service organizations implementing the Standard can achieve.
| Committee |
QR-008
|
| DocumentType |
Handbook
|
| ISBN |
0 7337 3701 3
|
| Pages |
164
|
| ProductNote |
Replaces AS 3904.2-1992Reconfirmed 15/04/2016This standard has been reconfirmed in Australia in 2016 and remains current in New Zealand. Reconfirmation Notice 15/04/2016
|
| PublisherName |
Standards Australia
|
| Status |
Current
|
First published as HB 90.2-2000.
| AS/NZS ISO 9004:2000 | Quality management systems - Guidelines for performance improvements |
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