EN 12798:2007

Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management system
  4.1 General requirements
  4.2 Documentation requirements
      4.2.1 General
      4.2.2 Quality manual
      4.2.3 Control of documents
      4.2.4 Control of records
5 Management responsibility
  5.1 Management commitment
  5.2 Customer focus
  5.3 Quality policy
  5.4 Planning
      5.4.1 Quality objectives
      5.4.2 Quality management system planning
  5.5 Responsibility, authority and communication
      5.5.1 Responsibility and authority
      5.5.2 Management representative
      5.5.3 Internal communication
  5.6 Management review
6 Resource management
  6.1 Provision of resources
  6.2 Human resources
      6.2.1 General
      6.2.2 Competence, awareness and training
  6.3 Infrastructure
  6.4 Work environment
7 Product realization
  7.1 Planning of product realization
  7.2 Customer-related processes
  7.3 Design and development
  7.4 Purchasing
      7.4.1 Process
      7.4.2 Purchasing information
      7.4.3 Verification of purchased product
  7.5 Production and service provision
      7.5.1 Control of production and service provision
      7.5.2 Validation of processes for production and
            service provision
      7.5.3 Identification and traceability
      7.5.4 Customer property
      7.5.5 Preservation of product
  7.6 Control of monitoring and measuring devices
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
      8.2.1 Customer satisfaction
      8.2.2 Internal audit
      8.2.3 Monitoring and measurement of processes
      8.2.4 Monitoring and measurement of product
  8.3 Control of nonconforming product
  8.4 Analysis of data
  8.5 Improvement
      8.5.1 Continual improvement
      8.5.2 Corrective action
      8.5.3 Preventive action
Bibliography

This European Standard specifies quality management system requirements, supplementary to those of EN ISO 9001:2000, for the management of safety in the field of the transport of dangerous goods by road, rail and inland navigation. Application of this document covers, and is limited to, the range of transport related services that a company claims to provide in compliance with this European Standard.