DIN EN ISO 9000:2015-11
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015)
Hardcopy , PDF
German - English
01-11-2015
Nationales Vorwort
Nationaler Anhang NA (informativ) - Literaturhinweise
Europäisches Vorwort
Vorwort
Einleitung
1 Anwendungsbereich
2 Grundlegende Konzepte und
Grundsätze des Qualitätsmanagements
3 Begriffe
Anhang A (informativ) - Begriffsbeziehungen und ihre
graphische Darstellung
Literaturhinweise
Stichwortverzeichnis
This International Standard describes the basic concepts and principles of quality management that are generally applicable to the following: - Organizations that strive for sustainable success through the implementation of a quality management system; - Customers seeking confidence in an organization's ability to consistently provide products and services that meet their needs; - Organizations that want to build confidence in their supply chain that product and service requirements are met; - Organizations and interested parties who strive to improve communication through a general understanding of the terms used in quality management; - Organizations that carry out conformity assessments according to the requirements of ISO 9001; - Providers of training, reviews or advice on quality management; - Developer of related standards.
DevelopmentNote |
Supersedes DIN EN ISO 8402 and DIN EN ISO 8402 E (01/2002)
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DocumentType |
Standard
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Pages |
104
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PublisherName |
German Institute for Standardisation (Deutsches Institut für Normung)
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Status |
Current
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Supersedes |
Standards | Relationship |
SN EN ISO 9000 : 2015 | Identical |
NBN EN ISO 9000 : 2015 | Identical |
BS EN ISO 9000:2015 | Identical |
ISO 9000:2015 | Identical |
UNI EN ISO 9000 : 2005 | Identical |
EN ISO 9000:2015 | Identical |
NEN EN ISO 9000 : 2015 | Identical |
UNE-EN ISO 9000:2015 | Identical |
NS EN ISO 9000 : 2000 | Identical |
I.S. EN ISO 9000:2015 | Identical |
DIN EN ISO 9241-420:2011-10 | Ergonomics of human-system interaction - Part 420: Selection of physical input devices (ISO 9241-420:2011) |
VDE 0674-1 : 2001-12 | TESTS ON INDOOR AND OUTDOOR POST INSULATORS OF CERAMIC MATERIAL OR GLASS FOR SYSTEMS WITH NOMINAL VOLTAGES GREATER THAN 1 KV |
DIN ISO 29990:2010-12 | Learning services for non-formal education and training - Basic requirements for service providers (ISO 29990:2010) |
DIN ISO 22006:2012-02 | Quality management systems - Guidelines for the application of ISO 9001:2008 to crop production (ISO 22006:2009) |
DIN 69904:2000-11 | PROJECT BUSINESS - PROJECT MANAGEMENT SYSTEMS - ELEMENTS AND STRUCTURES |
DIN 45673-1:2010-08 | Mechanical vibration - Resilient elements used in railway tracks - Part 1: Terms and definitions, classification, test procedures |
DIN ISO 5725-6:2002-08 | ACCURACY (TRUENESS AND PRECISION) OF MEASUREMENT METHODS AND RESULTS - PART 6: USE IN PRACTICE OF ACCURACY VALUES |
DIN EN 16311:2013-05 | ENGINEERING SERVICES - TERMINOLOGY TO DESCRIBE ENGINEERING SERVICES FOR INDUSTRIAL PRODUCTS |
DIN EN ISO/IEC 80079-34:2012-03 | EXPLOSIVE ATMOSPHERES - PART 34: APPLICATION OF QUALITY SYSTEMS FOR EQUIPMENT MANUFACTURE (ISO/IEC 80079-34:2011) |
DIN EN ISO 11135:2014-10 | STERILIZATION OF HEALTH CARE PRODUCTS - ETHYLENE OXIDE - REQUIREMENTS FOR THE DEVELOPMENT, VALIDATION AND ROUTINE CONTROL OF A STERILIZATION PROCESS FOR MEDICAL DEVICES (ISO 11135:2014) |
DIN ISO 22935-1:2012-12 | Milk and milk products - Sensory analysis - Part 1: General guidance for the recruitment, selection, training and monitoring of assessors (ISO 22935-1:2009) |
DIN 2304-1:2016-03 | ADHESIVE BONDING TECHNOLOGY - QUALITY REQUIREMENTS FOR ADHESIVE BONDING PROCESSES - PART 1: ADHESIVE BONDING PROCESS CHAIN |
DIN EN ISO 22000:2005-11 | FOOD SAFETY MANAGEMENT SYSTEMS - REQUIREMENTS FOR ANY ORGANIZATION IN THE FOOD CHAIN |
DIN 7865-2:2015-02 | ELASTOMERIC-WATERSTOPS FOR SEALING JOINTS IN CONCRETE - PART 2: MATERIAL SPECIFICATIONS AND TESTING |
DIN EN 15224:2017-05 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
VDI/VDE 2180 Blatt 6:2013-06 | Safeguarding of industrial process plants by means of process control engineering (PCE) - Application of functional safety in the context of explosion protection |
VDI/VDE 2660 Blatt 1:2010-07 | Experimental stress analysis - Optical strain sensor based on fibre Bragg grating - Fundamentals, characteristics and sensor testing |
VDI 6009 Blatt 2:2003-12 | Facility Management - Introduction of building management in several properties - Examples |
DKD-R 6-2-1 : 2002 | |
DIN ISO 13065 E : 2017 | SUSTAINABILITY CRITERIA FOR BIOENERGY (ISO 13065:2015) |
DIN EN ISO 11608-5:2013-01 | Needle-based injection systems for medical use - Requirements and test methods - Part 5: Automated functions (ISO 11608-5:2012) |
DIN EN ISO 13408-4:2011-09 | Aseptic processing of health care products - Part 4: Clean-in-place technologies (ISO 13408-4:2005) |
DIN ISO 3534-2:2013-12 | STATISTICS - VOCABULARY AND SYMBOLS - PART 2: APPLIED STATISTICS (ISO 3534-2:2006) |
DIN ISO/IEC 27000:2015-12 (Draft) | INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - OVERVIEW AND VOCABULARY |
DIN ISO 5725-5:2002-11 | ACCURACY (TRUENESS AND PRECISION) OF MEASUREMENT METHODS AND RESULTS - PART 5: ALTERNATIVE METHODS FOR THE DETERMINATION OF THE PRECISION OF A STANDARD MEASUREMENT METHOD |
DIN EN ISO 25378:2011-12 | Geometrical product specifications (GPS) - Characteristics and conditions - Definitions (ISO 25378:2011) |
DIN 55350-11:2008-05 | Concepts for quality management - Part 11: Supplement to DIN EN ISO 9000:2005 |
DIN EN ISO 13408-1:2015-12 | Aseptic processing of health care products - Part 1: General requirements (ISO 13408-1:2008, including Amd 1:2013) |
DIN ISO 5725-2:2002-12 | Accuracy (trueness and precision) of measurement methods and results - Part 2: Basic method for the determination of repeatability and reproducibility of a standard measurement method (ISO 5725-2:1994 including Technical Corrigendum 1:2002) |
DIN 69901-1:2009-01 | PROJECT MANAGEMENT - PROJECT MANAGEMENT SYSTEMS - PART 1: FUNDAMENTALS |
DIN EN ISO 14253-1:2013-12 | GEOMETRICAL PRODUCT SPECIFICATIONS (GPS) - INSPECTION BY MEASUREMENT OF WORKPIECES AND MEASURING EQUIPMENT - PART 1: DECISION RULES FOR PROVING CONFORMITY OR NONCONFORMITY WITH SPECIFICATIONS (ISO 14253-1:2013) |
DIN EN ISO 4074:2016-05 | NATURAL RUBBER LATEX MALE CONDOMS - REQUIREMENTS AND TEST METHODS (ISO 4074:2015) |
DIN EN ISO 14971:2013-04 | MEDICAL DEVICES - APPLICATION OF RISK MANAGEMENT TO MEDICAL DEVICES (ISO 14971:2007) |
DIN ISO 10381-5:2007-02 | SOIL QUALITY - SAMPLING - PART 5: GUIDANCE ON THE PROCEDURE FOR THE INVESTIGATION OF URBAN AND INDUSTRIAL SITES WITH REGARD TO SOIL CONTAMINATION |
DIN EN ISO 9241-210:2011-01 | ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 210: HUMAN-CENTRED DESIGN FOR INTERACTIVE SYSTEMS |
DIN ISO 19258:2006-05 | SOIL QUALITY - GUIDANCE ON THE DETERMINATION OF BACKGROUND VALUES |
VDI/VDE 2617 Blatt 10:2011-01 | Accuracy of coordinate measuring machines - Characteristics and their checking - Acceptance and reverification tests of lasertrackers |
VDI/VDE 3699 Blatt 5:2014-09 | Process control using display screens - Alarms/messages |
VDI 2219:2016-09 | Information technology in product development - Introduction and usage of PDM systems |
VDI 4066 Blatt 4:2016-04 | Hygiene requirements for the production and filling of dairy products without recontamination |
VDI 4500 Blatt 4:2011-12 | Technical documentation - Documentation process - Planning, layout, creation |
VDI 2260:2003-10 | Technical warranty for gas cleaning equipment - Particulate and gaseous matter |
VDI 4800 Blatt 1:2016-02 | Resource efficiency - Methodological principles and strategies |
VDI/VDE 3511 Blatt 4.4:2005-07 | Temperature measurement in industry - Radiation thermometry - Calibration of radiation thermometers |
VDI/VDE 2600 Blatt 1:2013-10 | Inspection process management - Identification, classification and proof of suitability for inspection processes |
VDI/VDE 2862 Blatt 2:2015-02 | Minimum requirements for application of fastening systems and tools - Applications in plant construction, mechanical engineering, equipment manufacturing and for flange connections in components under pressure boundary |
VDI/VDE 2634 Blatt 2:2012-08 | Optical 3-D measuring systems - Optical systems based on area scanning |
VDI/VDE 3682 Blatt 1:2015-05 | Formalised process descriptions - Concept and graphic representation |
VDI/VDE 5570 Blatt 2:2006-03 | Testing of connectorised and non-connectorised polymer optical fibres - Testing of optical parameters |
VDI 4510:2006-05 | Engineering services and requirements to engineering service providers |
VDI 2700 Blatt 5:2011-12 | Securing of loads on road vehicles - Quality management systems |
VDI 4060 Blatt 2:2005-06 | Integrated Management Systems - Guidance for practical implementation - Case studies |
VDI 3986:2014-07 | Determination of efficiencies of conventional power stations |
VDI/VDE 2862 Blatt 1:2012-04 | Minimum restrictions for application of fastening systems and tools - Applications in the automotive industry |
VDI 3786 Blatt 1:2013-08 | Environmental meteorology - Meteorological measurements - Fundamentals |
VDI 4066 Blatt 1:2013-05 | Hygienic requirements for the production and aseptically filling of beverage products - Principles and design criteria |
VDI 3892:2015-03 | Emission control - Roasted-coffee-producing industry - Plants with a minimum daily output of at least 0,5 tonnes |
VDI 4003:2007-03 | Reliability management |
VDI 2870 Blatt 2:2013-02 | Lean production systems - List of methods |
VDI 4501 Blatt 2:2008-12 | Occupational field Technical Sales - Curriculum and study content for the qualification of sales engineers |
VDI 5600 Blatt 1:2016-10 | Manufacturing execution systems (MES) |
VDI 4084:2017-09 (Draft) | Corrective maintenance and remanufacturing of internal combustion engines - Terminology and processes |
VDI 5600 Blatt 3:2013-07 | Manufacturing Execution Systems (MES) - Logic interfaces for machine and plant control |
VDI/VDE 3516 Blatt 1:1978-10 | Process analytical equipment |
VDI 2209:2009-03 | 3D product modelling - Technical and organizational requirements - Procedures, tools, and applications - Cost-effective practical use |
VDI 2870 Blatt 1:2012-07 | Lean production systems - Basic principles, introduction, and review |
VDI 4060 Blatt 1:2005-06 | Integrated Management Systems - Guidance for practical implementation - General information |
VDI 3894 Blatt 1:2011-09 | Emissions and immissions from animal husbandry - Housing systems and emissions - Pigs, cattle, poultry, horses |
VDI 4256 Blatt 1:2010-10 | Bioaerosols and biological agents - Determination of performance characteristics - Culture-based counting methods |
VDI 3431:2016-08 | Bending of profiles - Testing notes for profile bending elements |
VDI 2223:2004-01 | Systematic embodiment design of technical products |
VDI/VDE 2645 Blatt 2:2014-09 | Capability test for fastening technology - Machine capability test - MCT |
VDI/VDE 3528 Blatt 1:2017-06 | Requirements of commercial grade products and criteria for their use in the instrumentation and control systems important to safety in nuclear power plants - General part |
VDI 2887:1998-03 (Draft) | Quality management of maintenance |
VDI/VDE 2634 Blatt 3:2008-12 | Optical 3D-measuring systems - Multiple view systems based on area scanning |
VDI/VDE/DGQ/DKD 2622 Blatt 1:2014-06 | Calibration of measuring equipment for electrical quantities - Fundamentals |
VDI 2083 Blatt 7:2015-10 | Cleanroom technology - Ultrapure media - Quality, supply, distribution |
DIN ISO 5725-3:2003-02 | Accuracy (trueness and precision) of measurement methods and results - Part 3: Intermediate measures of the precision of a standard measurement method (ISO 5725-3:1994 including Technical Corrigendum 1:2001) |
DIN 69901-5:2009-01 | PROJECT MANAGEMENT - PROJECT MANAGEMENT SYSTEMS - PART 5: CONCEPTS |
KTA 3507 : 2014(R2017) | FACTORY TESTS, POST-REPAIR TESTS AND CERTIFICATION OF SATISFACTORY PERFORMANCE IN SERVICE OF MODULES AND DEVICES FOR THE INSTRUMENTATION AND CONTROLS OF THE SAFETY SYSTEM |
VDE 0557-6 : 2001 | LOW-VOLTAGE POWER SUPPLIES, DC OUTPUT - PART 6: REQUIREMENTS FOR LOW-VOLTAGE POWER SUPPLIES OF ASSESSED PERFORMANCE |
DIN EN ISO 17100:2016-05 | TRANSLATION SERVICES - REQUIREMENTS FOR TRANSLATION SERVICES (ISO 17100:2015/AMD.1:2017) |
DIN ISO 13065:2017-06 | SUSTAINABILITY CRITERIA FOR BIOENERGY (ISO 13065:2015) |
DIN EN 60168 : 2001-12 | TESTS ON INDOOR AND OUTDOOR POST INSULATORS OF CERAMIC MATERIAL OR GLASS FOR SYSTEMS WITH NOMINAL VOLTAGES GREATER THAN 1 KV |
DIN EN ISO 13408-5:2011-09 | Aseptic processing of health care products - Part 5: Sterilization in place (ISO 13408-5:2006) |
DIN EN ISO 16559:2014-12 | Solid biofuels - Terminology, definitions and descriptions (ISO 16559:2014) |
DIN HDBK 223 : 6ED 2016 | |
DIN EN ISO 22005:2007-10 | TRACEABILITY IN THE FEED AND FOOD CHAIN - GENERAL PRINCIPLES AND BASIC REQUIREMENTS FOR SYSTEM DESIGN AND IMPLEMENTATION |
DIN EN ISO 17662:2016-09 | WELDING - CALIBRATION, VERIFICATION AND VALIDATION OF EQUIPMENT USED FOR WELDING, INCLUDING ANCILLARY ACTIVITIES (ISO 17662:2016) |
DIN EN ISO 15189:2014-11 | Medical laboratories - Requirements for quality and competence (ISO 15189:2012, Corrected version 2014-08-15) |
DIN EN ISO 11608-1:2015-04 | Needle-based injection systems for medical use - Requirements and test methods - Part 1: Needle-based injection systems (ISO 11608-1:2014) |
DIN 18200:2000-05 | ASSESSMENT OF CONFORMITY FOR CONSTRUCTION PRODUCTS - CERTIFICATION OF CONSTRUCTION PRODUCTS BY CERTIFICATION BODY |
DIN 6789-100:1997-06 (Draft) | SYSTEMATIC ARRANGEMENT OF DOCUMENTS - PART 100: BASIC CONVENTIONS FOR CALS |
DIN EN ISO 19258:2016-05 (Draft) | SOIL QUALITY - GUIDANCE ON THE DETERMINATION OF BACKGROUND VALUES |
DIN ISO 18436-3:2013-05 | CONDITION MONITORING AND DIAGNOSTICS OF MACHINES - REQUIREMENTS FOR QUALIFICATION AND ASSESSMENT OF PERSONNEL - PART 3: REQUIREMENTS FOR TRAINING BODIES AND THE TRAINING PROCESS (ISO 18436-3:2012) |
DKD-R 4-3-1 : 1999 | CALIBRATION OF MEASURING AND TEST EQUIPMENT FOR GEOMETRICAL MEASURANDS - SHEET 1: FUNDAMENTALS |
VDE 0670-811:1997-05 | GAS-FILLED COMPARTMENTS FOR A.C. SWITCHGEAR AND CONTROLGEAR FOR RATED VOLTAGES ABOVE 1KV AND UP TO AND INCLUDING 52 KV |
DIN EN ISO 11240:2013-03 | Health informatics - Identification of medicinal products - Data elements and structures for the unique identification and exchange of units of measurement (ISO 11240:2012) |
DIN EN ISO 20857:2013-08 | Sterilization of health care products - Dry heat - Requirements for the development, validation and routine control of a sterilization process for medical devices (ISO 20857:2010) |
DIN EN ISO 11737-1:2009-09 | STERILIZATION OF MEDICAL DEVICES - MICROBIOLOGICAL METHODS - PART 1: DETERMINATION OF A POPULATION OF MICROORGANISMS ON PRODUCTS |
VDA 4959 : 2015 | RECOMMENDATION FOR SCHEDULE MANAGEMENT - REQUIREMENTS RELATING TO A SCHEDULE MANAGEMENT TOOL FOR THE AUTOMOTIVE INDUSTRY |
DIN 6779-10:2007-04 | STRUCTURING PRINCIPLES FOR TECHNICAL PRODUCTS AND TECHNICAL PRODUCT DOCUMENTATION - PART 10: POWER PLANTS |
DIN EN ISO 14044:2006-10 | ENVIRONMENTAL MANAGEMENT - LIFE CYCLE ASSESSMENT - REQUIREMENTS AND GUIDELINES (ISO 14044:2006) |
DIN EN ISO 14161:2010-03 | STERILIZATION OF HEALTH CARE PRODUCTS - BIOLOGICAL INDICATORS - GUIDANCE FOR THE SELECTION, USE AND INTERPRETATION OF RESULTS |
DIN EN ISO 14040:2009-11 | Environmental management - Life cycle assessment - Principles and framework (ISO 14040:2006); German and English version EN ISO 14040:2006 |
DIN EN ISO 16426:2003-06 | FASTENERS - QUALITY ASSURANCE SYSTEM |
DIN EN ISO 13485:2016-08 | Medical devices - Quality management systems - Requirements for regulatory purposes (ISO 13485:2016) |
DIN EN ISO 11608-2:2012-12 | Needle-based injection systems for medical use - Requirements and test methods - Part 2: Needles (ISO 11608-2:2012) |
DIN ISO 26000:2011-01 | Guidance on social responsibility (ISO 26000:2010) |
DIN EN 15224:2016-04 (Draft) | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
DIN EN ISO 13408-3:2011-09 | Aseptic processing of health care products - Part 3: Lyophilization (ISO 13408-3:2006) |
DIN HDBK 226 : 9ED 2016 | |
DIN EN ISO 12696:2016-07 (Draft) | CATHODIC PROTECTION OF STEEL IN CONCRETE (ISO 12696:2016) |
DIN EN ISO 50001:2011-12 | ENERGY MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE (ISO 50001:2011) |
DIN EN ISO 9004:2009-12 | MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH |
DIN EN ISO 9001:2015-11 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
DIN EN ISO 15883-1:2014-10 | WASHER-DISINFECTORS - PART 1: GENERAL REQUIREMENTS, TERMS AND DEFINITIONS AND TESTS (ISO 15883-1:2006 + AMD 1:2014) |
DIN EN ISO 11137-1:2015-11 | STERILIZATION OF HEALTH CARE PRODUCTS - RADIATION - PART 1: REQUIREMENTS FOR DEVELOPMENT, VALIDATION AND ROUTINE CONTROL OF A STERILIZATION PROCESS FOR MEDICAL DEVICES (ISO 11137-1:2006, INCLUDING AMD 1:2013) |
DIN EN ISO 16106:2006-06 | PACKAGING - TRANSPORT PACKAGES FOR DANGEROUS GOODS - DANGEROUS GOODS PACKAGINGS, INTERMEDIATE BULK CONTAINERS (IBCS) AND LARGE PACKAGINGS - GUIDELINES FOR THE APPLICATION OF ISO 9001 |
DIN EN ISO 11737-2:2010-04 | STERILIZATION OF MEDICAL DEVICES - MICROBIOLOGICAL METHODS - PART 2: TESTS OF STERILITY PERFORMED IN THE DEFINITION, VALIDATION AND MAINTENANCE OF A STERILIZATION PROCESS |
DIN EN ISO 11608-3:2013-01 | Needle-based injection systems for medical use - Requirements and test methods - Part 3: Finished containers (ISO 11608-3:2012) |
DIN EN ISO 19258:2011-09 | SOIL QUALITY - GUIDANCE ON THE DETERMINATION OF BACKGROUND VALUES (ISO 19258:2005) |
DIN EN ISO 14937:2010-03 | Sterilization of health care products - General requirements for characterization of a sterilizing agent and the development, validation and routine control of a sterilization process for medical devices (ISO 14937:2009) |
ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
ISO/IEC 17000:2004 | Conformity assessment Vocabulary and general principles |
ISO 19011:2011 | Guidelines for auditing management systems |
ISO 1087-1:2000 | Terminology work Vocabulary Part 1: Theory and application |
ISO 10015:1999 | Quality management Guidelines for training |
ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
DIN EN 45020:2007-03 | STANDARDIZATION AND RELATED ACTIVITIES - GENERAL VOCABULARY |
DIN EN ISO 50001:2011-12 | ENERGY MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE (ISO 50001:2011) |
DIN EN ISO 19011:2011-12 | GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011) |
ISO 31000:2009 | Risk management Principles and guidelines |
DIN ISO 10007:2004-12 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR CONFIGURATION MANAGEMENT |
ISO/TS 16949:2009 | Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
DIN ISO 10001:2008-07 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS |
DIN EN ISO 14001:2015-11 | ENVIRONMENTAL MANAGEMENT SYSTEMS - REQUIREMENTS WITH GUIDANCE FOR USE (ISO 14001:2015) |
ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
ISO 10241-2:2012 | Terminological entries in standards — Part 2: Adoption of standardized terminological entries |
ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
ISO 10014:2006 | Quality management Guidelines for realizing financial and economic benefits |
ISO 50001:2011 | Energy management systems Requirements with guidance for use |
ISO 10005:2005 | Quality management systems Guidelines for quality plans |
ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
ISO 10006:2003 | Quality management systems Guidelines for quality management in projects |
DIN-Fachbericht ISO 10006:2004 | QUALITAETSMANAGEMENTSYSTEME - LEITFADEN FUER QUALITAETSMANAGEMENT IN PROJEKTEN |
ISO/IEC Guide 99:2007 | International vocabulary of metrology Basic and general concepts and associated terms (VIM) |
DIN ISO/IEC 27001 : 2017 | INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - INFORMATION SECURITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO/IEC 27001:2013 + COR. 1:2014) |
ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
ISO 3534-2:2006 | Statistics — Vocabulary and symbols — Part 2: Applied statistics |
ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
DIN ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
ISO/TR 10013:2001 | Guidelines for quality management system documentation |
ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
DIN ISO 10003:2008-07 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR DISPUTE RESOLUTION EXTERNAL TO ORGANIZATIONS |
ISO 10012:2003 | Measurement management systems — Requirements for measurement processes and measuring equipment |
ISO 9001:2015 | Quality management systems — Requirements |
DIN ISO 10008:2015-01 | Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO 10008:2013); Text in German, English and French |
DIN EN ISO 9001:2015-11 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
DIN EN ISO/IEC 17000:2005-03 | CONFORMITY ASSESSMENT - VOCABULARY AND GENERAL PRINCIPLES |
ISO/IEC Guide 2:2004 | Standardization and related activities — General vocabulary |
ISO 10241-1:2011 | Terminological entries in standards — Part 1: General requirements and examples of presentation |
ISO 704:2009 | Terminology work — Principles and methods |
DIN ISO 3534-2:2013-12 | STATISTICS - VOCABULARY AND SYMBOLS - PART 2: APPLIED STATISTICS (ISO 3534-2:2006) |
ISO 10007:2017 | Quality management — Guidelines for configuration management |
ISO Guide 73:2009 | Risk management — Vocabulary |
DIN ISO 10004:2015-01 | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR MONITORING AND MEASURING (ISO 10004:2012) |
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