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BS PAS 17271(2017) : 2017

Current

Current

The latest, up-to-date edition.

PROTECTING CUSTOMERS FROM FINANCIAL HARM AS A RESULT OF FRAUD OR FINANCIAL ABUSE - CODE OF PRACTICE

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

01-01-2017

£102.00
Excluding VAT

Foreword
Introduction
1 Scope
2 Terms, definitions and abbreviations
3 Organizational principles, culture and strategy
4 Service planning and design
5 Systems and tools for the prevention and
  detection of fraud and financial abuse
6 Helping customers to make informed decisions
7 Identifying customers at risk from financial harm
8 Taking action to prevent or reduce financial harm
9 Service evaluation
Bibliography

Describes organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse.

Committee
ZZ/3
DocumentType
Standard
Pages
40
PublisherName
British Standards Institution
Status
Current

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BS 8543:2015 Complaint handling in organizations. Specification
BS EN ISO 9241-171:2008 Ergonomics of human-system interaction Guidance on software accessibility
BS 8878:2010 Web accessibility. Code of practice
BS 18477:2010 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability

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