BS ISO/IEC TR 15504-3 : 2004

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of Process Assessment
   4.1 Introduction
   4.2 Assessment process
   4.3 Measurement Framework for Process Capability
   4.4 Process Reference Model
   4.5 Process Assessment Model
   4.6 Assessment Tools
   4.7 Competency of assessment team
   4.8 Assessment
   4.9 Success factors for process assessment
5 Guidance on Requirements for Performing an Assessment
   5.1 General
   5.2 The assessment process activities
   5.3 Roles and responsibilities
   5.4 Defining the initial assessment input
   5.5 Recording the assessment output
   5.6 Selecting a Documented Assessment Process
6 Measurement Framework for Process Capability
   6.1 Level 0: Incomplete process
   6.2 Level 1: Performed process
   6.3 Level 2: Managed process
   6.4 Level 3: Established process
   6.5 Level 4: Predictable process
   6.6 Level 5: Optimizing process
   6.7 Rating process attributes
   6.8 Process capability level model
7 Process Reference Models
   7.1 Interpreting The Requirements For A Process Reference Model
   7.2 Selecting Process Reference Models
8 Process Assessment Models
   8.1 Interpreting the requirements for a Process Assessment Model
   8.2 Selection of a Process Assessment Model
9 Selecting and Using Assessment Tools
10 Guidance on Competency of Assessors
   10.1 Overview
   10.2 Gaining and maintaining competence
11 Guidance on Verification of Conformity
   11.1 Verifying conformity of Process Reference Models
   11.2 Verifying conformity of Process Assessment Models
   11.3 Verifying conformity of process assessments
Annex A (informative) An Exemplar Documented Assessment Process
Annex B (informative) Guidance on Indicators
Bibliography

Specifies the minimum set of requirements for performing an assessment to increase the likelihood of results that are objective, impartial, consistent, repeatable and representing the assessed processes.