BS 8600:1999
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Complaints management systems. Guide to design and implementation
Hardcopy , PDF
05-08-2004
English
15-04-1999
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Committees responsible
Foreword
Executive summary
1 Scope
2 General
3 Terms and definitions
4 Essential elements of a complaints management system
4.1 General recommendations
4.2 Complaints management policy
4.3 Planning
4.4 Implementation and operation
4.5 Management review
Annex A (informative) Resources
Annex B (informative) External review procedures
Annex C (informative) Fairness
Annex D (informative) Response to complaints
Annex E (informative) Monitoring, reporting and corrective action
Annex F (informative) Audit and review
Figure 1 Complaints management - outline plan of a
complaints management system
Figure D.1 Complaints management - An illustrative process
Figure D.2 Typical example of a complaint recording form
Bibliography
Further reading
Provides guidance on designing and implementing systems for managing complaints, from initial reporting to final resolution. Does not specify performance criteria for managing complaints but offers a comprehensive overview of the points for consideration. Intended for use by organisations of all sizes, in private, public and voluntary sectors, whatever the nature of the complaint.
| Committee |
W/-
|
| DevelopmentNote |
DRAFT FOR COMMENT 98/402550 DC
|
| DocumentType |
Standard
|
| Pages |
20
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| SupersededBy | |
| Supersedes |
| BIP 2211 : 2012 | COMPLAINTS MANAGEMENT - TURNING NEGATIVES INTO POSITIVES |
| 07/30150968 DC : 0 | BS 7984 - KEYHOLDING AND RESPONSE SERVICES - CODE OF PRACTICE |
| BS PAS 49(2002) : 2002 | SECURITY CONSULTANCY - CODE OF PRACTICE |
| BS 8406:2003 | Event stewarding and crowd safety services. Code of practice |
| 06/30147281 DC : DRAFT DEC 2006 | BS 7499 - STATIC SITE GUARDING AND MOBILE PATROL SERVICES - CODE OF PRACTICE |
| BS 7960:1999 | Door supervisors/stewards. Code of practice |
| BS 15000-1:2002 | IT service management Specification for service management |
| BS PAS 46(2002) : 2002 | IMPROVING LOYALTY - REQUIREMENTS |
| BS PAS 33(1999) : 1999 | SPECIFICATION FOR THE DESIGN, INSTALLATION AND COMMISSIONING OF GAS FIRED CENTRAL HEATING SYSTEMS IN DOMESTIC PREMISES |
| BS 7984:2001 | Keyholding and response services. Code of practice |
| BS 7499:2002 | Static site guarding and mobile patrol services. Code of practice |
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