BS 5750-8:1991
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Quality systems Guide to quality management and quality systems elements for services
Hardcopy , PDF
01-01-2012
English
30-09-1991
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Committees responsible
National foreword
Introduction
Guide
1 Scope
2 Normative references
3 Definitions
4 Characteristics of services
4.1 Service and service delivery characteristics
4.2 Control of service and service delivery
characteristics
5 Quality system principles
5.1 Key aspects of a quality system
5.2 Management responsibility
5.3 Personnel and material resources
5.4 Quality system structure
5.5 Interface with customers
6 Quality system operational elements
6.1 Marketing process
6.2 Design process
6.3 Service delivery process
6.4 Service performance analysis and improvement
Annexes
A Examples to which this part of ISO 9004 may be
applied
B Cross-reference of quality system elements and
clauses
C Bibliography
Figures
1 Product content in a service continuum
2 Key aspects of a quality system
3 Service quality loop
Guidance on the quality system elements of organizations that provide services. It is closely linked with service needs and terminology and will enable management in this field to obtain and provide quality assurance.
| Committee |
QS/1
|
| DevelopmentNote |
Also numbered as EN 29004-2 and ISO 9004-2 Supersedes 90/89100 DC and BS 4891(1972) (08/2005)
|
| DocumentType |
Standard
|
| Pages |
28
|
| PublisherName |
British Standards Institution
|
| Status |
Withdrawn
|
| Supersedes |
| BS 2745-3:1993 | Washer-disinfectors for medical purposes Specification for washer-disinfectors except those used for processing human-waste containers and laundry |
| BS 7000-2:2008 | Design management systems Guide to managing the design of manufactured products |
| BS 7000-2:1997 | Design management systems Guide to managing the design of manufactured products |
| DEFSTAN 23-6/3(2000) : 2000 | GUIDE TO THE COMMON TECHNICAL REQUIREMENTS FOR MILITARY LOGISTIC VEHICLES AND TOWED EQUIPMENT |
| BS 4764:1986 | Specification for powder cement paints |
| BS 8202-2:1992 | Coatings for fire protection of building elements Code of practice for the use of intumescent coating systems to metallic substrates for providing fire resistance |
| BS 4881:1993 | Specification for polypropylene film cords, lines and twines |
| BS 7738-1:1994 | Specification for information systems products using SSADM (Structured Systems Analysis and Design Method) Implementation of SSADM version 4 |
| BS EN ISO 9000-1:1994 | Quality management and quality assurance standards Guidelines for selection and use |
| EN ISO 9000-1 : 1994 | QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - PART 1: GUIDELINES FOR SELECTION AND USE (ISO 9000-1:1994) |
| BS 7727:1994 | Code of practice for installation and inspection of pre-insulated compression terminals and connectors for cables with copper conductors up to 6 mm<sup>2</sup> |
| BS EN ISO 8402:1995 | Quality management and quality assurance. Vocabulary |
| BS 4778-1:1987 | Quality vocabulary International terms |
| ISO 10011-3:1991 | Guidelines for auditing quality systems Part 3: Management of audit programmes |
| ISO 10011-1:1990 | Guidelines for auditing quality systems Part 1: Auditing |
| ISO 9002:1994 | Quality systems — Model for quality assurance in production, installation and servicing |
| BS 5750-0.1(1987) : 1987 | QUALITY SYSTEMS - PRINCIPAL CONCEPTS AND APPLICATIONS - GUIDE TO SELECTION AND USE |
| BS 5750-0.2(1987) : 1987 | QUALITY SYSTEMS - PRINCIPAL CONCEPTS AND APPLICATIONS - GUIDE TO QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9003:1994 | Quality systems Model for quality assurance in final inspection and test |
| ISO 10012-1:1992 | Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment |
| ISO 10011-2:1991 | Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors |
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