BS 15000:2000
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Specification for IT service management
Hardcopy , PDF
27-09-2002
English
15-11-2000
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Committees responsible
Foreword
1 Scope
2 Normative reference
3 Definitions
4 General
5 Service design and management
6 Relationship processes
7 Resolution processes
8 Control processes
9 Release management
Annex A (informative) Other sources of information
Bibliography
Figure 1 - Service design and management processes
Defines the service management processes and forms a basis for the assessment of a managed IT service, which may be used by; existing providers to benchmark their IT service management; organizations seeking tenders for outsourced services; as the basis for formal certification; organizations that require a consistent approach by all service providers in a supply chain.
| Committee |
IST/60
|
| DevelopmentNote |
Supersedes 00/683007 DC. (03/2007)
|
| DocumentType |
Standard
|
| Pages |
18
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| BS DISC PD0018(2001) : 2001 | INFORMATION MANAGEMENT SYSTEMS - BUILDING SYSTEMS FIT FOR AUDIT |
| 02/647837 DC : DRAFT OCT 2002 | PD 0026 - SOFTWARE AND SYSTEM QUALITY FRAMEWORK |
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