S.R. CEN/TS 16880:2015
Current
The latest, up-to-date edition.
SERVICE EXCELLENCE - CREATING OUTSTANDING CUSTOMER EXPERIENCES THROUGH SERVICE EXCELLENCE
Hardcopy , PDF
English
01-01-2015
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National Foreword
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Relevance and benefits of service excellence
5 Principles of service excellence
6 Service excellence model
7 Elements of the service excellence model
Bibliography
Gives guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight.
| DocumentType |
Standard
|
| Pages |
34
|
| PublisherName |
National Standards Authority of Ireland
|
| Status |
Current
|
| Standards | Relationship |
| CEN/TS 16880:2015 | Identical |
| DIN SPEC 77224:2011-07 | Achieving Customer Delight Through Service Excellence |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 9001:2015 | Quality management systems — Requirements |
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