PD CEN/TS 16880:2015
Current
The latest, up-to-date edition.
Service excellence. Creating outstanding customer experiences through service excellence
31-12-2015
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Relevance and benefits of service excellence
5 Principles of service excellence
6 Service excellence model
7 Elements of the service excellence model
Bibliography
Gives guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight.
| Committee |
SVS/0
|
| DocumentType |
Standard
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
| Standards | Relationship |
| CEN/TS 16880:2015 | Identical |
| DIN SPEC 77224:2011-07 | Achieving Customer Delight Through Service Excellence |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO 9001:2015 | Quality management systems — Requirements |
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