PD CEN/TS 16118:2012
Current
The latest, up-to-date edition.
Sheltered housing. Requirements for services for older people provided in a sheltered housing scheme
Hardcopy , PDF
English
31-05-2012
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Transparency of the services offered
4 Services
5 Requirements for service coordinators and staffing
6 Housing
7 Requirements for the main provider
8 Contractual requirements
9 Quality
Annex A (normative) - Catalogue of optional services
Annex B (informative) - Recommendations for contents
of questionnaire
Bibliography
Pertains to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded.
| Committee |
W/-
|
| DevelopmentNote |
Supersedes 10/30203169 DC. (05/2012)
|
| DocumentType |
Standard
|
| Pages |
28
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| CEN/TS 16118:2012 | Identical |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
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