NEN ISO 10002 : 2014
Current
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS
Published date
12-01-2013
Publisher
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Gives guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.
| DevelopmentNote |
Supersedes NEN SPE 8600. (10/2004)
|
| DocumentType |
Standard
|
| PublisherName |
Netherlands Standards
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 10002:2014 | Identical |
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