NEN EN ISO 9001 : 2015

1 Scope
1.1 General
1.2 Application
2 Normative reference
3 Terms and definitions
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measuring devices
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 analysis of data
8.5 Improvement
ANNEXES
A Correspondence between ISO 9001:2000 and ISO 14001:1996
B Correspondence between ISO 9001:2000 and ISO 9001:1994
Bibliography

Outlines requirements for quality management systems for organizations needing to demonstrate their ability to provide products that meet customer and regulatory requirements, and for those organizations aiming to improve customer satisfaction. This standard also deals with the continuing improvement of an existing quality management system and the assurance of conformity.