NEN EN ISO 18295-1 : 2017
Current
Current
The latest, up-to-date edition.
CUSTOMER CONTACT CENTRES - PART 1: REQUIREMENTS FOR CUSTOMER CONTACT CENTRES
Published date
29-08-2017
Publisher
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Defines a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.
| DevelopmentNote |
Partially supersedes NEN EN 15838. (08/2017)
|
| DocumentType |
Standard
|
| PublisherName |
Netherlands Standards
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 18295-1:2017 | Identical |
| EN ISO 18295-1:2017 | Identical |
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