ISO/IEC 20000-3:2012
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
Hardcopy , PDF 1 User , PDF 3 Users , PDF 5 Users , PDF 9 Users
20-08-2019
English, French
14-08-2012
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ISO/IEC 20000-3:2012 is useful for service providers, consultants and assessors. It includes practical guidance on scope definition, applicability and demonstration of conformity to the requirements in ISO/IEC 20000-1. Guidance on the different types of conformity assessment and assessment standards is included.
Although the requirements in ISO/IEC 20000-1 do not change with organizational structure, technology or service, operating the processes in a particular service environment will result in specific skill, tool and information requirements. Service management processes can cross many organizational, legal and national boundaries as well as different time zones. Service providers can provide a range of services to several different types of customers, both internal and external. Service providers can also depend on a complex supply chain for the delivery of services. This dependency can make the agreement and application of scope a complex stage in the service provider's use of ISO/IEC 20000-1.
ISO/IEC 20000-3:2012 will assist in establishing if ISO/IEC 20000-1 is applicable to a service provider's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the reader has experience of defining the scope of other management systems. The guidance takes the form of practical examples, typical scenarios and recommendations.
ISO/IEC 20000-3:2012 also assists in planning service improvements and in preparation for a conformity assessment against ISO/IEC 20000-1. It supplements the guidance on the application of ISO/IEC 20000-1 given in ISO/IEC 20000-2.
| DevelopmentNote |
Supersedes ISO/IEC TR 20000-3. (08/2012)
|
| DocumentType |
Standard
|
| Pages |
27
|
| PublisherName |
International Organization for Standardization
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| Status |
Withdrawn
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| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| NF ISO/IEC 20000-3 : 2014 | Identical |
| NEN ISO/IEC 20000-3 : 2012 | Identical |
| NS ISO/IEC 20000-3 : 2012 | Identical |
| AS/NZS ISO/IEC 20000.3:2014 | Identical |
| SS-ISO/IEC 20000-3 : 2012 | Identical |
| UNE-ISO/IEC 20000-3:2015 | Identical |
| BS ISO/IEC 20000-3:2012 | Identical |
| GOST R ISO/IEC 20000-3 : 2014 | Identical |
| PD ISO/IEC TR 20000-5:2013 | Information technology. Service management Exemplar implementation plan for ISO/IEC 20000-1 |
| PD ISO/IEC TR 90006:2013 | Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| TR 101 552 : 1.0.0 | GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE |
| INCITS/ISO/IEC 27013 : 2014 | INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1 |
| 15/30299325 DC : 0 | BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1 |
| CAN/CSA-ISO/IEC 27013:16 | Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 (Adopted ISO/IEC 27013:2015, second edition, 2015-12-01) |
| ISO/IEC/IEEE 15289:2017 | Systems and software engineering Content of life-cycle information items (documentation) |
| ISO/IEC 20000-6:2017 | Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems |
| BS ISO/IEC/IEEE 15289:2011 | Systems and software engineering. Content of life-cycle information products (documentation) |
| S.R. CEN/CLC/ETSI/TR 101 552:2014 | GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE |
| BS ISO/IEC/IEEE 15289:2019 | Systems and software engineering. Content of life-cycle information items (documentation) |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC TR 20000-11:2015 | Information technology Service management Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL |
| PD ISO/IEC TR 20000-12:2016 | Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC® |
| BS ISO/IEC 20000-6:2017 | Information technology. Service management Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC TR 90006:2013 | Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| ISO/IEC TR 20000-10:2015 | Information technology Service management Part 10: Concepts and terminology |
| UNI/TS 11465-1 : 2012 | ELECTRONIC SIGNATURES AND INFRASTRUCTURES (ESI) - DATA PRESERVATION SYSTEMS SECURITY - PART 1: REQUIREMENTS FOR IMPLEMENTATION AND MANAGEMENT |
| CSA ISO/IEC TR 20000-5 : 2015 | INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1 |
| ISO/IEC TR 20000-5:2013 | Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO/IEC TR 20000-9:2015 | Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services |
| PD ISO/IEC TR 20000-11:2015 | Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® |
| PD ISO/IEC TR 20000-9:2015 | Information technology. Service management Guidance on the application of ISO/IEC 20000-1 to cloud services |
| ISO/IEC TR 20000-12:2016 | Information technology Service management Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC |
| PD ISO/IEC TR 20000-10:2015 | Information technology. Service management Concepts and terminology |
| 13/30277600 DC : 0 | BS ISO 37500 - GUIDANCE ON OUTSOURCING |
| BS ISO/IEC 27013:2015 | Information technology. Security techniques. Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| CAN/CSA-ISO/IEC TR 20000-12:18 | Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC (Adopted ISO/IEC TR 20000-12:2016, first edition, 2016-10-01) |
| ISO/IEC TR 20000-5:2013 | Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO/IEC 17000:2004 | Conformity assessment Vocabulary and general principles |
| ISO 19011:2011 | Guidelines for auditing management systems |
| AS/NZS ISO/IEC 20000.6:2019 | Information technology - Service management Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC 17050-1:2004 | Conformity assessment Supplier's declaration of conformity Part 1: General requirements |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ISO/IEC TR 90006:2013 | Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| AS/NZS ISO/IEC 20000.1:2019 | Information technology - Service management Service management system requirements |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| AS/NZS ISO/IEC 20000.10:2019 | Information technology - Service management Concepts and vocabulary |
| ISO/IEC 17011:2004 | Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/IEC TR 20000-4:2010 | Information technology Service management Part 4: Process reference model |
| ISO/IEC 15504-2:2003 | Information technology Process assessment Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC TR 15504-8:1998 | Information technology Software process assessment Part 8: Guide for use in determining supplier process capability |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO/IEC 17050-2:2004 | Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
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